Shift Supervisor - Helen’s House

Henry Street Settlement•New York, NY

4d•Onsite

About The Position

Helen's House is a transitional housing program that provides temporary accommodations with on-site social services for 16 single parents and their children up to nine years old. The Shift Supervisor partners with the Senior Leadership Team to support the safe and efficient operations of a 24-hour homeless family shelter. This position is designed to provide operational coverage across both the evening and overnight shifts. The employee will be scheduled to work portions of each shift to support continuity between teams and ensure smooth shift transitions and is responsible for supervising the operations team and contracted security staff, while providing onsite operational oversight during evening and overnight hours. The role oversees crisis management, safety, staff coordination, and daily operations to ensure quality service delivery in a fast-paced environment.

Requirements

S. Diploma/GED required
F-02 required
Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80) required
Security License required
3-5 years of management experience required
1-3 years of experience in the social services field required
Proven ability to critical think, problem solve, troubleshoot, and manage crisis situations
Strong management, interpersonal, writing, and problem-solving skills
Ability to multitask and prioritize
Strong computer skills, including experience with Microsoft Office and Google Suite required
CPR/First Aid Certification within 90 days of hire
Ability to work a flexible schedule including some holidays, evenings and weekends

Nice To Haves

Bachelor's Degree preferred
High preference for candidates with experience in shelter/transitional and supportive housing
Bilingual (English/Spanish) preferred
Experience working with families, experiencing domestic violence and homelessness preferred
Experience in database navigation (CARES/AWARDS) strongly preferred

Responsibilities

Responsible for task management and delegation
Responsible for programmatic safety and crisis management
Task manages a team of resident assistants, and contracted security.
Provide management oversight in a 24-hour homeless facility for families during the evening, overnight, and on weekends
Ensure the accurate completion of operations team task
Conduct in person and telephone intakes with new families
Assist with maintaining and creating schedules for operations staff, manage call outs and coverage as needed
Respond to emergencies; document thoroughly and submit required incident reports internally and externally to funders
Oversee safety within the facility
Conduct fire drills as scheduled
Manage and de-escalate crisis as needed
This position is a "face to face" relief post
Other related duties as assigned by supervisor