Shift Supervisor - Sand Springs

Osage Casino•Sand Springs, OK

5d•Onsite

About The Position

The Shift Supervisor oversees casino floor shift operations to ensure they are effective and efficient, as assigned by the reporting senior. The role supervises and schedules staff, supports guest service, maintains gaming machines and equipment, and ensures the casino floor is clean, safe, and well maintained. The supervisor also communicates company information, trains and evaluates employees, and handles operational decisions and disputes within their authority. The position monitors compliance with applicable laws, gaming regulations, company policies, and regulatory controls, including those of the National Indian Gaming Commission and Osage Nation Gaming Commission. Work is typically performed in a casino setting, with exposure to second-hand smoke and moderate-to-high noise. Evening, weekend, extended, and irregular shifts may be required, as may local, regional, or out-of-state travel.

Requirements

Must be at least 18 years of age.
Meet one of the following experience and education pathways: a bachelor’s degree in Business Administration, Hospitality, or Gaming plus three months of job-related work experience including casino operations and supervisory experience in a related department or business; an associate’s degree in Business Administration or Management plus six months or more of such experience; or one year of such job-related experience without the stated degree pathway.
Obtain an ABLE liquor license.
Pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
Maintain a valid driver’s license.
Provide documents demonstrating eligibility to work in the United States.
Read, write, speak, and understand English; read company and departmental reports and documents.
Perform basic mathematical computations, including with whole numbers, fractions, and decimals.
Protect confidential company information and follow written and verbal instructions under moderate supervision.
Establish and maintain positive relationships with management, supervisors, employees, and the public; work independently or as part of a team.
Present facts and recommendations orally and in writing and prepare reports and correspondence as required.
Use MS Office at a basic-to-intermediate level, including creating and editing documents and importing or exporting data and creating templates.
Exercise sound judgment, seek assistance appropriately, identify problems and potential legal or safety hazards, and respond to inquiries or complaints.
Travel locally, regionally, or out of state as needed.
Maintain physical condition and stamina appropriate to assigned duties.
Perform essential job functions with or without reasonable accommodation.
Stand for extended periods; walk, sit, use hands to handle objects, tools, or controls, and sit, stoop, kneel, crawl, balance, or crouch.
Reach and lift above shoulders; lift up to 30 pounds and drag, push, or pull up to 150 pounds.
Have normal auditory ability and good verbal communication, and the required close, distance, color, peripheral, and depth vision and ability to adjust focus.
Work nights and weekends; evening, weekend, extended, and irregular shifts may be required.

Nice To Haves

Experience as a Guest Service Representative.
Knowledge, skills, and experience in hiring, training, scheduling, and supervising staff; communications; decision-making; problem solving; complaint resolution; resource allocation; and customer service are preferred.

Responsibilities

Keep informed of company information and communicate management information, decisions, standards, and expectations to staff.
Conduct at least bi-weekly one-on-one meetings with direct reports and solicit employee input.
Assign and schedule staff to meet operational needs and maintain guest service; cover staffing shortages and update attendance records.
Ensure staff follow performance standards and receive authorized breaks and meal periods.
Inventory equipment and supplies, prepare replacement requisitions, inspect work areas, and maintain cleanliness, organization, safety, and upkeep.
Verify jackpots, maintain gaming machines, make minor repairs as trained, reactivate out-of-order machines, and assist with gaming machine service requirements.
Assist staff with preparing required daily, weekly, and monthly operating reports.
Arrange departmental orientation for newly assigned staff and provide job-specific training to new hires and employees assigned to mentor.
Select, evaluate, recognize, discipline, and, when authorized, terminate assigned employees; ensure fair and equitable treatment.
Make decisions based on available information and investigate and resolve matters within the area of responsibility, including guest or employee disputes and disciplinary actions.
Provide courteous and considerate service to internal and external guests and cooperate respectfully with coworkers.
Monitor and enforce applicable laws, regulations, organizational controls, and gaming requirements; maintain working relationships with company staff and regulatory agencies.
Ensure assigned employees understand and comply with regulatory requirements, applying discipline when necessary.
Perform other related and compatible duties as assigned.