Shift Supervisor

CVS Health • Hesperia, CA

1d

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps store operations running smoothly, and ensures completion of all opening and closing procedures.

The role supervises store crew activities, communicates with management and crew, helps customers and resolves customer relations issues in accordance with company policy, and maintains customer and patient confidentiality. It also involves pricing and stocking merchandise, executing displays and signage for weekly, promotional, and seasonal merchandise, maintaining off-shelf merchandise, and resetting departments according to planograms (POGs).

This is a part-time position with 24 anticipated weekly hours. The stated pay range is $18.35 per hour. The position requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute displays and maintain off-shelf merchandise.
• Reset departments following POGs.
• Lead store staff and ensure store operations run smoothly when no manager or Operations Supervisor is onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED