Shift Supervisor
About The Position
The Shift Supervisor supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures completion of opening and closing procedures. The role includes supervising and coordinating crew activities, communicating with management and staff, assisting customers, protecting customer and patient confidentiality, and maintaining merchandise presentation and inventory.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent preferred, but not required.
Responsibilities
- Work effectively with store management and store crews.
- Supervise store crew by assigning, directing, and following up on activities.
- Communicate information effectively to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
- Handle customer relations issues according to company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Execute and maintain off-shelf merchandise displays.
- Reset departments according to planograms (POGs).
- Lead store staff and help ensure smooth operations when a manager or Operations Supervisor is not onsite.
- Ensure completion of store opening and closing procedures.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other programs supporting colleagues’ physical, emotional, and financial well-being
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
