Starbucks (Hourly) Shift Supervisor - Coffee Experience - at RSW Airport

Retail and Dining Positions•Fort Myers, FL

4d•Onsite

About The Position

The Shift Supervisor at the Starbucks Coffee Experience at RSW Airport is responsible for leading restaurant shifts and helping provide courteous, friendly, efficient service to customers and team members. The role supports Paradies Lagardère’s family culture and TRIFIC core values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment. The supervisor helps ensure guest satisfaction and is accountable to the Company and Restaurant Managers. The position supports restaurant operations, including food and beverage, labor management costs, receiving, storage, inventory, cleanliness, food quality, and safety. It requires proficiency across restaurant functions, leadership in delegating and following up on tasks, and the ability to assist wherever needed. Work schedules vary according to workload and deadlines; availability across shifts, weekends, holidays, and peak business periods is required.

Requirements

ServSafe Food Manager’s Certification or equivalent.
Proficiency in restaurant functions including food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding, dynamic, and fast-paced environment.
Good communication skills and ability to work independently and with team members.
Ability to work unsupervised for extensive periods and demonstrate good judgment when dealing with customers and peers.
Sufficient self-confidence, poise, and interpersonal skills to work effectively as part of a team and participate in professional discussions.
Ability to sustain performance under stress, including tight deadlines and detailed questioning.
Strong self-motivation, leadership, and organizational skills; positive interpersonal skills.
Excellent customer service and effective communication skills in English.
Ability to prioritize and handle multiple tasks simultaneously.
Proficiency in reading, writing, and mathematics in English.
Ability to lift at least 25 pounds and perform essential job functions including standing, bending, reaching, gripping, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in environments with varying temperatures.
Open availability to work all shifts, including weekends and holidays.

Nice To Haves

Practical experience as a supervisor in the hotel or restaurant industry.

Responsibilities

Lead shifts by delegating duties, assigning tasks, and following up with team members.
Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
Build effective relationships with customers, supervisors, and team members.
Work proficiently in all restaurant areas and assist where needed.
Follow inventory-control procedures to reduce product loss.
Maintain cleanliness and organization throughout the restaurant.
Prepare food when necessary.
Check food quality and temperatures throughout the day to maintain health and safety regulations.
Promote the security and safety of guests and team members by following sanitation and safety procedures.
Follow procedures and guidelines for opening and closing the restaurant.
Identify kitchen backups and work with managers to reorganize when necessary.
Assist with cash-out procedures and POS training.
Support decisions made by Paradies Lagardère and management, remain open to feedback, and perform other duties as assigned.