Starbucks (Hourly) Shift Supervisor - Coffee Experience - at RSW Airport

Paradies Lagardère•Fort Myers, FL

5d•Onsite

About The Position

The Shift Supervisor at Starbucks (Coffee Experience) at RSW Airport helps oversee restaurant operations and leads team members during assigned shifts. The role requires courteous, friendly, and efficient service to customers and team members, adherence to Paradies Lagardère’s TRIFIC core values, and accountability to the Company and Restaurant Managers. The supervisor supports restaurant operations, helps maintain food quality, safety, sanitation, cleanliness, and inventory controls, and assists with opening, closing, cash-out, and POS training. Open availability is required for shifts, weekends, and holidays; weekly hours may vary based on workload and deadlines.

Requirements

Practical experience as a supervisor in the hotel or restaurant industry is preferred.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
ServSafe Food Manager’s Certification or equivalent.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Good communication skills and ability to work independently and with other team members.
Ability to work unsupervised for extensive periods and exercise good judgment when dealing with customers and peers.
Sufficient self-confidence, poise, and interpersonal skills to work effectively as part of a team and participate in professional discussions.
Ability to sustain performance under stress, including tight deadlines and detailed questioning.
Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and ability to communicate effectively in English.
Self-starter able to prioritize and handle various tasks simultaneously.
Proficiency in reading, writing, and mathematics in English.
Ability to lift at least 25 lbs. and perform essential job functions such as standing, bending, reaching, gripping, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.

Nice To Haves

Practical experience as a supervisor in the hotel or restaurant industry.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members.
Assist with food and beverage operations, labor-management costs, receiving, storage, and inventory management.
Lead shifts by delegating duties, assigning tasks, and following up with team members.
Build effective relationships with customers, supervisors, and team members, demonstrating management and leadership ability.
Work proficiently in each area of the restaurant and assist where necessary.
Follow inventory-control procedures to reduce product loss.
Maintain cleanliness and organization throughout the restaurant.
Prepare food when necessary.
Check food quality and temperatures throughout the day to maintain health and safety regulations.
Protect the security and safety of guests and team members by following sanitation and safety procedures.
Follow procedures and guidelines for opening and closing the restaurant.
Identify kitchen backups and work with managers to reorganize when necessary.
Commit to completing work and accommodate varying weekly hours based on workload and deadlines; work weekends, holidays, and peak business periods as required by the manager’s schedule.
Assist with cash-out procedures.
Assist with POS training.
Support decisions made by Paradies Lagardère and management, and remain open-minded to feedback.
Perform other duties as assigned.