Shift Supervisor ABQ Coors

Popeyes - Legacy Chicken•Albuquerque, NM

13d•$13 - $14

About The Position

The Shift Supervisor helps the restaurant shift run smoothly by supporting team members and guests and delivering operational excellence. The role focuses on developing team members, creating memorable guest experiences, and balancing a high-quality employee and guest experience with financial goals. The Shift Supervisor leads each shift, supports restaurant standards, and helps address guest concerns and operational needs.

Requirements

Must be at least 18 years old.

Nice To Haves

Previous restaurant leadership experience preferred.

Responsibilities

Coaches, trains, and develops team members on processes and procedures at each station.
Actively participates in team huddles and offers ideas.
Thanks the team and celebrates success.
Models and coaches brand service behaviors.
Addresses bottlenecks, calls chicken drops, and monitors speed of service.
Ensures the restaurant is welcoming and clean.
Spends time with guests in the dining room and conducts table touches throughout the shift.
Supports the team in resolving guest concerns quickly.
Ensures product quality and that all standards are met during the shift.
Provides ideas to the Restaurant General Manager to improve guest metrics and feedback.
Leads each shift by delegating duties, assigning tasks, and following up with team members.
Maintains proficiency in each area of the restaurant to assist when necessary.
Uses shift tools and routines to ensure Quality, Service, and Cleanliness (QSC) standards are met.
Ensures accuracy of inventory and waste tracking.
Reviews and approves invoices and inter-store transfers (ISTs).
Checks people charts and production planning and makes necessary adjustments.
Follows through with action plans for Employee Engagement, Voice of the Guest, and Operational Assessments during the shift.