Supervisor-Patient Access-ABQ

Presbyterian Healthcare Services•New York, NY

1d•$50,482 - $85,966•Onsite

About The Position

The Patient Access Supervisor oversees the operations and functions of Patient Access areas and staff, including admission, registration, preregistration, and insurance verification for Presbyterian Healthcare Services. The role monitors productivity, compliance, and staffing across multiple registration points and works with the Patient Access Manager to improve staff utilization, productivity, and service quality. The supervisor supports staff performance through hiring and assignment, training, coaching, corrective action, performance improvement plans, and monthly one-on-one meetings. The role helps maintain compliance with departmental standards and applicable regulatory requirements, supports patient and staff needs during scheduled and unscheduled downtime, and coordinates with other departments to support patient flow, billing readiness, and customer service. This position is based at Presbyterian Hospital in Albuquerque and requires flexibility to support 24/7 units. The supervisor is on call 24 hours a day, seven days a week.

Requirements

High school diploma; some college preferred.
Two years of experience in a related field required.
Critical-thinking and attention-to-detail skills.
Ability to interact effectively with customers, understand their needs, and explain data.
Microsoft Office skills.
Organizational skills.
Ability to work with staff and management at all levels, board members, and the public under highly stressful conditions.
Effective in-person and telephone communication with members, employer groups, brokers, physicians, and physician office staff, with strong dialogue and customer-service competencies.
Ability to work under limited supervision, self-manage time and projects, and resolve issues with minimal assistance.
Written communication skills.
Flexibility with hours to support staffing needs of 24/7 units.
Must be at least 18 years old at the time of hire.

Nice To Haves

One year of supervisory experience preferred.
Some college preferred.

Responsibilities

Select and assign department staff, ensure appropriate training, and coach staff to meet quality and job expectations.
Initiate coaching, corrective action, and performance improvement plans for attendance, productivity, and quality concerns.
Ensure staff follow departmental policies, procedures, objectives, quality assurance programs, safety, environmental, and infection-control standards.
Review Patient Access operations for compliance with JCAHO, CMS, EMTALA, HIPAA, and applicable state and federal guidelines.
Work with the Patient Access Manager to monitor productivity, identify inconsistencies, and optimize staff-resource utilization.
Assist in establishing productivity standards and evaluating temporary and permanent staffing requirements based on volumes.
Ensure units meet overtime and productivity standards in line with the current budget and patient volumes.
Ensure units follow Situation Response Guidelines and maintain appropriate quality standards and online documentation for account activity.
Support patients and clinical staff during scheduled and unscheduled downtime.
Assist Patient Access staff with complaints and process opportunities raised by patients, physicians, or other staff.
Work work queues and billing reports to ensure accounts are cleared for billing, and monitor employee work queues for completion and compliance.
Assist the Patient Access Manager in developing and executing action plans to resolve unit issues and reverse negative trends.
Meet monthly with staff members one-on-one to discuss performance and improvement opportunities.
Maintain effective public relations with patients, physicians, and the public, and spend substantial time interacting with staff.
Identify opportunities to improve processes and workflow, and bring them to leadership for discussion and implementation.
Coordinate with the Business Office to support compliance with third-party payers and regulations.
Review denial reports to identify trends and process changes that may reduce denials in Patient Access areas.
Mentor team members and foster their personal and professional growth.
Coordinate with department directors and administration to support effective patient flow and quality customer service.
Maintain professional growth through relevant educational programs, literature, in-service meetings, and workshops.
Remain on call 24 hours a day, seven days a week to handle situations that arise.