Crew Member - Shift Supervisor

LBK • Stoneham, MA

21d

About The Position

The Shift Supervisor is an hourly position with advancement opportunities. The role improves guest satisfaction through restaurant operations, financial controls, and direction of team members during an assigned shift. The Shift Supervisor has full accountability for restaurant operations during the assigned shift when management is not present.

The position focuses on exceeding guest expectations by delivering hot food quickly, providing friendly service, and maintaining clean surroundings. Part-time and full-time schedules are available, with flexible scheduling. No experience is necessary.

Requirements

• Must be at least 15 years of age.
• Reliable transportation.
• Ability to work a flexible schedule.
• Ability to move at a fast pace and perform hands-on work.

Responsibilities

• Supervise, train, motivate, and lead employees to maintain enthusiastic customer service and meet established speed-of-service guidelines.
• Consistently uphold quality, service, and cleanliness standards during each shift.
• Ensure orders are taken and delivered promptly, accurately, courteously, and with a smile.
• Resolve guest complaints quickly and to the guest’s satisfaction.
• Assist with profit and loss management by maintaining inventory and managing labor costs.
• Ensure policies and procedures are followed according to standards.
• Oversee restaurant operations during the assigned shift when management is not present.

Benefits

• Competitive hourly rate and wages.
• Weekly pay and a Daily Pay option providing early access to earned wages.
• Flexible schedule.
• Advancement opportunities.
• Paid training programs.
• Free uniforms.
• Annual college scholarships for employees and family members.
• Eligible full-time employees may receive paid time off, health insurance, and a 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed