Shift Supervisor - Jack Ryan Residence

Bowery Residents Committee•Manhattan, NY

11d

About The Position

The Shift Supervisor is a full-time leadership role at the Jack Ryan Residence, supporting individuals experiencing homelessness. The position oversees frontline staff and shelter operations, helping ensure safety, stability, and support for residents. The supervisor maintains operational standards and ensures agency policies, procedures, safety requirements, and documentation standards are followed. The role is 37.5 hours per week. Programs operate 24/7, and various morning, evening, and overnight schedules are available.

Requirements

High School Diploma or GED.
Knowledge of addiction and recovery processes.
Strong computer literacy and documentation skills.
First Aid and Fire Safety certifications required, or willingness to obtain them.
CPR certification required, or willingness to obtain it.

Nice To Haves

Bachelor’s degree preferred.
Experience working in homeless shelters or similar settings preferred.
At least one year of supervisory or lead experience preferred.

Responsibilities

Supervise Community Technicians and operations support staff.
Oversee daily shelter operations, ensuring safety, security, and fire safety compliance.
Ensure staff follow agency policies, procedures, and documentation standards.
Review and maintain accurate records, reports, and clinical notes.
Respond to incidents and provide guidance to staff as needed.
Participate in weekly program and leadership meetings.
Provide emergency First Aid/CPR assistance when required.
Perform related duties as assigned.