Sacramento Midtown - Shift Supervisor

Philz Coffee•Sacramento, CA

8d•$23 - $25

About The Position

As a Team Lead (Shift Supervisor), you supervise daily shift activities and support a dynamic team. You motivate and inspire team members, model superior customer service and drink quality, and help create a welcoming environment while embodying Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. You also work alongside baristas to handcraft drinks, build relationships with customers and the local community, and support store operations, training, and safety programs. The role is active throughout the day and may include making drinks, preparing food orders, operating the register, cleaning, and stocking. Philz describes its stores as inclusive, fun, creative, and vibrant workplaces, with schedule flexibility. Previous barista experience is not required; training is provided for candidates with a passion for people and willingness to learn. The stated starting base hourly rate is $22.55 to $24.55. Team members participate in a tip pool and may earn an average of $7.00 additional per hour. Benefits include medical, dental, and vision insurance; company-paid basic life insurance; optional family life insurance; a 401(k) with company match; flexible spending accounts; commuter benefits; mental health support; holiday pay; vacation and sick time; team member discounts; free drinks and discounted beans; Philz merchandise; and opportunities for growth and advancement.

Requirements

Previous supervisory experience in a fast-paced food and beverage environment is preferred.
Passion for people and willingness to learn.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations regarding safety and accuracy of work.
Ability to remain stationary for a minimum of three hours.
Ability to stand, walk, stoop, and kneel.
Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively.
Ability to grasp, finger, and reach.
Ability to express or exchange information by spoken word.

Nice To Haves

Previous supervisory experience in a fast-paced food and beverage environment.

Responsibilities

Supervise daily shift activities and support the team.
Motivate and inspire team members, setting standards for customer service and drink quality.
Assign team members to appropriate roles based on their strengths and shift needs.
Handcraft drinks alongside baristas and serve as a role model.
Build relationships with customers and the local community.
Assess team members’ performance, including service and drink quality.
Hold team members accountable to scheduled shifts, arrange coverage for call-outs, and ensure breaks and lunches are provided.
Communicate team member performance to Store Leaders and other Shift Supervisors.
Support promotions and train new hires in the store.
Assist the Store Leader with operational and administrative duties.
Implement and maintain Philz safety programs.
Make drinks, prepare food orders, work the register, clean, and stock.