Maintenance Supervisor - Midtown Junction

Greystar Management Services•Wilmington, NC

1d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet Greystar standards for cleanliness, appearance, safety, and functionality. The position is at Midtown Junction, a 257-unit garden-style community in lease-up in Wilmington, North Carolina. The stated regular schedule is Monday through Friday, with a rotating on-call schedule; the role may also require a flexible schedule that includes call during evenings, weekends, and holidays. The supervisor handles resident service requests and routine upkeep, diagnoses problems, and makes repairs in accordance with applicable policies, safety standards, and code requirements. The role oversees apartment make-ready work, sets and maintains appearance standards, inspects work by service team members and outside providers, manages parts and supply inventory, and performs preventive maintenance. The supervisor also assists with maintenance and capital-project budgets, supports cost control, conducts safety meetings, and provides responsive customer service to residents and team members.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively; represent company management in a support capacity; act as a first point of contact for internal team members and external visitors; and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs to maintain records and prepare information for the manager.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule that includes evening, weekend, and holiday on-call duties.

Nice To Haves

Property management system experience preferred.

Responsibilities

Complete work orders from resident requests and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply procurement, repairs, and final inspections.
Develop and maintain standards for cleanliness and appearance across grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, the leasing office, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans as needed.
Periodically inspect contractors’ and vendors’ work, materials, and services for quality and compliance with scope and specifications.
Maintain inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager with budgets for regular repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct regularly scheduled Greystar safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other applicable safety requirements.
Provide responsive customer service by treating residents and others respectfully, answering questions, responding sensitively to complaints, and completing assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; a birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.