shift supervisor - Store# 08743, KENTLANDS SQUARE

Starbucks Coffee Company•Gaithersburg, MD

9d•$23 - $26

About The Position

The Shift Supervisor leads a Starbucks coffeehouse shift, helping create a warm, welcoming space for the community and meaningful customer connections. The role includes preparing and coaching the preparation of food and beverages to standard recipes or customer specifications, directing and delegating the work of other employees, and helping the store meet operating policies and standards for product quality, cash handling, safety, and security. The position requires consistent attendance and availability for flexible hours, which may include early mornings, evenings, weekends, nights, and holidays.

Requirements

Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Be available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
Meet store operating policies and standards, including quality beverage and food preparation, cash handling, and store safety and security, with or without reasonable accommodations.
At least six months of experience in a position requiring constant interaction with customers and fulfillment of their requests.
At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.

Responsibilities

Direct and delegate the work of other employees and coordinate employee tasks.
Prepare and coach the preparation of food and beverages to standard recipes or customized customer specifications.
Meet store operating policies and standards for quality beverages and food, cash handling, safety, and security.
Interact with customers and fulfill their requests.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation that accrues after an introductory period.
Sick time.
Additional pay for working on one of eight observed holidays.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Quarterly bonus opportunity.
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care.
DACA reimbursement.