Shift Supervisor Level 2

Circle K Stores•Chandler, AZ

6d•Onsite

About The Position

The Shift Supervisor Level 2 provides customer service and helps oversee daily car wash site operations. The role handles customer questions and wash-option recommendations, maintains the site, performs opening and closing procedures, and carries out basic troubleshooting. The supervisor must be able to perform all Customer Service Representative and Supervisor 1 Level duties, work weekends, and demonstrate responsibility while the Site Manager is off site. The role enforces safety policies, understands chemical-room equipment, assists the Site Manager with tunnel and chemical-room repairs, and can clean out a solenoid. The supervisor is expected to arrive on time and comply with the dress and appearance code. Work is in a typical outdoor car wash environment, with damp and humid conditions and variable outdoor weather. Noise is usually moderate but may become excessively loud, requiring hearing protection. The employee must follow OSHA safety guidelines and wear applicable personal protective equipment, including hearing, eye, foot, and hand protection. The position works with minimum direction and periodic supervision. The stated duty breakdown is 60% customer interaction, 30% site upkeep (cleaning and maintenance), 5% opening and closing procedures, and 5% basic troubleshooting. The employer describes competitive pay plus commission opportunities, paid vacations, medical, dental, and vision coverage, a 401(k) plan with company match, a free employee car wash membership, tuition reimbursement, and career opportunities.

Requirements

Excellent communication skills, including active listening.
Excellent sales and customer service skills, with the ability to anticipate customer needs and recommend wash memberships.
Ability to work as part of a team.
Proficient computer skills and ability to learn a point-of-sale system.
Strong work ethic and professional attitude.
Ability to perform the essential duties and physical functions and work in the described conditions.
Ability to stand and walk frequently throughout the workday; use hands; reach with hands and arms; climb or balance; and stoop, crouch, and kneel.
Ability to work in damp, humid conditions and variable outdoor weather.
Ability to regularly lift or move objects up to 25 pounds and occasionally up to 50 pounds.
Ability to work safely in accordance with standard operating procedures without endangering oneself or others.
Ability to work with minimum direction and periodic supervision.
Ability to work weekends.

Nice To Haves

High school diploma or GED.
Customer service experience.
Some car wash experience.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, answer questions, and explain available wash options.
Help ensure customer satisfaction and report inquiries, incidents, and issues in a timely manner.
Perform all Customer Service Representative and Supervisor 1 Level job duties.
Work weekends and demonstrate responsibility while the Site Manager is off site.
Enforce safety policies and follow applicable OSHA safety guidelines and protocols.
Understand the functions of chemical-room equipment.
Assist the Site Manager with tunnel and chemical-room equipment repairs and clean out solenoids.
Maintain the site through cleaning and upkeep.
Perform opening and closing procedures and basic troubleshooting.
Arrive at work on time and follow the dress and appearance code.
Wear required personal protective equipment.