Shift Supervisor Level 2

Circle K•Chandler, AZ

8d•Onsite

About The Position

The Shift Supervisor Level 2 provides customer service and helps maintain and operate an outdoor car wash site. The role handles customer questions and wash-option explanations, addresses customer concerns, supports site upkeep and opening and closing procedures, and performs basic troubleshooting. The supervisor must be able to carry out Customer Service Representative and Supervisor 1 duties, work responsibly when the Site Manager is off site, enforce safety policies, understand chemical room equipment, assist with tunnel and chemical room repairs, and clean out solenoids. The position requires punctuality and compliance with the dress and appearance code. Work is performed with minimum direction and periodic supervision. The outdoor environment may be damp, humid, subject to variable weather, and moderately to excessively loud. Employees must follow OSHA safety guidelines and wear required personal protective equipment.

Requirements

Excellent communication skills, including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs and recommend different wash memberships.
Ability to work as part of a team.
Proficient computer skills and ability to learn a point-of-sale system.
Strong work ethic and professional attitude.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to stand and walk throughout the workday; use hands; reach; climb or balance; and stop, crouch, and kneel.
Ability to work in damp and humid conditions and variable outdoor weather.
Ability to regularly lift and/or move objects up to 25 pounds and occasionally up to 50 pounds.
Ability to work safely in accordance with standard operating procedures without endangering oneself or others.
Ability to adhere to OSHA safety guidelines and wear required personal protective equipment.

Nice To Haves

High school diploma or GED preferred.
Customer service experience preferred.
Some car wash experience preferred.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, answer questions, and explain available wash options.
Ensure customer satisfaction and promptly report inquiries, incidents, and issues.
Complete all Customer Service Representative and Supervisor 1 Level duties.
Work weekends and demonstrate responsibility when the Site Manager is off site.
Enforce safety policies and follow applicable safety procedures.
Understand the functions of chemical room equipment.
Assist the Site Manager with tunnel and chemical room equipment repairs.
Clean out solenoids.
Report to work on time and follow the dress and appearance code.
Perform customer interaction (60%), site upkeep and maintenance (30%), opening and closing procedures (5%), and basic troubleshooting (5%).