Tilbury North ONroute - Overnight Shift Supervisor - Tim Hortons

Careers at ONroute•Tilbury, ON

21h•CA$20•Onsite

About The Position

The SHIFT SUPERVISOR's primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees. This role involves monitoring, planning, and observing employee activities, coordinating breaks, and communicating area activities and significant issues to management. The supervisor is responsible for creating and maintaining a safe and positive work environment free of harassment and violence, modeling company brand standards, and adhering to all policies and SOPs. Key duties include completing opening, daily, and closing procedures, following cash handling policies, resolving customer complaints, practicing excellent food safety and sanitation, placing and receiving product, performing monthly inventory, training new employees on different brands, and responding to guest injuries and property damage by completing and recording reports.

Requirements

Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.
Previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great
Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership values

Responsibilities

Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
Creates and provides a safe and positive work environment free of harassment and violence
Models company brand standards and adheres to all policies and SOP’s in a professional manner
Completes opening, daily and closing procedures/checklist in accordance with company policies
Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
Practices excellent food safety and sanitation practices and complies with all H&S standards
Places and receives product along with performing monthly inventory
Deliver training in different brands for new employees
Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM