Shift Supervisor - Tim Hortons OnRoute Newcastle
About The Position
The SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees. This role involves monitoring and planning employee activities, coordinating breaks, and reporting on area activities to management. The supervisor is responsible for creating a safe and positive work environment, modeling company brand standards, and adhering to all policies and SOPs. Key duties include completing opening, daily, and closing procedures, managing cash handling and security, resolving customer complaints, ensuring food safety and sanitation practices, performing inventory, and training new employees on various brands. The supervisor must also respond to guest injuries and property damage, completing necessary reports.
Requirements
- Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.
- Previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great
- Teamwork, Accountability, Agility, Innovation, Integrity & Community Partnership values
Responsibilities
- Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
- Creates and provides a safe and positive work environment free of harassment and violence
- Models company brand standards and adheres to all policies and SOP’s in a professional manner
- Completes opening, daily and closing procedures/checklist in accordance with company policies
- Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
- Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
- Practices excellent food safety and sanitation practices and complies with all H&S standards
- Places and receives product along with performing monthly inventory
- Deliver training in different brands for new employees
- Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM
Benefits
- Flexible hours/ shifts
- Overnight shift premium pay
- Meal allowance provided during shifts
- Benefits plan; Health and Dental coverage
- Employer match Registered Retirement Savings Plan
- Paid Training
- Free uniforms
- Safe, respectful and inclusive workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
