Food Services Supervisor - Tim Hortons
About The Position
Positions in this classification oversee the operation of a single food services unit and/or assist in the operation of a complex food services unit(s) supervising food service workers, participating in food service work and handling related administrative duties. UBC is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
Requirements
- High school graduation
- Completion of Food Service Management course
- FoodSafe level 1 certificate
- A minimum of two years of related experience or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Nice To Haves
- Computer experience; must have be comfortable using both Word and Outlook.
- Demonstrated ability to work independently, multitask, and meet deadlines.
- Effective oral and written communication skills, along with organizational skills are required.
- Demonstrated ability to exercise initiative and work with a diverse workforce.
- Strong supervisory, interpersonal, customer service, leadership and training skills required.
- Ability to work flexible hours, including evenings and weekends.
- Must complete and pass specialized Tim Hortons training program.
Responsibilities
- Supervises the workload of food service workers, ensuring employees meet UBC Food Services customer service standards.
- Trains food service workers, following up to ensure an understanding of the material covered.
- Assists with and recommends scheduling options to the unit manager.
- Orders food supplies required for day to day operations.
- Monitors and reviews cost controls, such as, labour costs, food costs and waste and overhead expenses, with unit manager.
- Handles customer comments and complaints and refers to unit manager as required. Monitors customer satisfaction via surveys, comment cards, and any other types of feedback.
- Relieves and assists food service workers as operationally required.
- Ensures that the quality of product being produced and/or sold is up to department standards.
- Performs audits for food quality, food safety and sanitation, customer satisfaction and feedback; takes action with production or makes recommendations as required.
- Participates in related day to day office administrative duties, such as, answering telephones, record keeping, filing, data entry, performing basic calculations, typing correspondence, inventory, and month end procedures. Completes and submits timesheets ensuring payroll deadlines are met.
- Ensures that systems and procedures for daily sales, cash collections/controls, banking and ledger reconciliation are being followed; processes payments and deposits.
- Recommends daily specials and ongoing menu changes.
- Suggests and implements unit promotions including processing and delivering of You-Care packages.
- Ensures all kitchen equipment and point of sale systems are in working order; reports and follows up on maintenance as required.
- Contacts employees for coverage of last minute vacancies of shifts.
- Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
