Live Selling Shift Supervisor
About The Position
Card Shop Live (CSL) is a fast-growing leader in the trading card and collectibles industry, specializing in live streaming card breaks and interactive sales across TikTok, Whatnot, and Fanatics Live. Our core products include Topps and Panini sports cards (WWE, Football, Basketball, Baseball, and UFC), as well as entertainment favorites like Pokemon, Disney, Marvel, and Star Wars. Our mission is to connect collectors with the cards they love while building a vibrant, loyal community around the thrill of collecting. We are seeking a dependable and energetic Shift Supervisor to support our live box breaking team during assigned shifts. As the primary support resource for box breakers, you will help keep live operations running smoothly by solving problems, troubleshooting technical issues, managing break listings across our selling platforms, and providing real-time guidance throughout the shift. Success in this role means keeping streams running, helping breakers succeed, resolving issues quickly, and creating a positive experience for both customers and teammates. This position requires sound judgment, a calm approach under pressure, and the ability to adapt quickly in a fast-paced live production environment. This position supports the day-to-day operation of the shift. Hiring, scheduling, performance management, and disciplinary responsibilities remain with management.
Requirements
- Strong troubleshooting, critical thinking, and problem-solving abilities.
- Ability to multitask, prioritize, and make sound decisions under pressure.
- Comfortable learning new technology, software platforms, and operational processes.
- Interest in sports, collectibles, gaming, or live entertainment.
- Ability to work evenings and weekends.
- Comfortable appearing on camera when needed to support live broadcasts or assist with on-stream situations.
- Excellent customer service, communication, and conflict resolution skills.
- High-energy personality with a positive, team-first attitude.
- Familiarity with streaming software or basic audio/video equipment.
- Knowledgeable about Football, Basketball, and Baseball.
- Ability to lift up to 30 lbs and climb stairs.
Nice To Haves
- Previous experience in a lead, key holder, shift lead, or similar role in retail, hospitality, customer service, live events, or another fast-paced environment.
- Familiarity with sports cards, Pokémon, or other collectible hobbies.
- Experience with live selling or livestream platforms.
- Experience using Whatnot, Fanatics Live, TikTok Shop, or similar platforms.
- Experience training, coaching, or mentoring others.
Responsibilities
- Serve as the primary support resource for breakers during assigned shifts.
- Monitor live streams and help ensure shows run smoothly and efficiently.
- Make real-time operational decisions to minimize downtime and keep streams on schedule.
- Support breakers with operational questions and day-to-day problem solving.
- Recognize when operational, personnel, or customer issues require management involvement and escalate appropriately.
- Willingness to appear on and occasionally run live streams.
- Create and publish break listings across supported live-selling platforms.
- Ensure break listings are accurate, complete, and available before scheduled streams.
- Support breakers with platform navigation and administrative tasks.
- Maintain organization and accuracy across active break listings.
- Troubleshoot issues involving streaming software, hardware, internet connectivity, cameras, audio, and selling platforms.
- Diagnose and resolve technical issues affecting live broadcasts.
- Escalate technical issues that cannot be resolved during the shift.
- Assist with onboarding and training new breakers.
- Provide guidance on company procedures, platform functionality, and operational best practices.
- Coach breakers through real-time situations while promoting a collaborative and supportive team environment.
- Share knowledge and resources to help team members grow and succeed.
- Assist breakers in resolving customer concerns during live broadcasts.
- Help de-escalate challenging customer situations while maintaining a positive and professional experience, with both live and written communications.
- Step in when appropriate to support breakers during difficult on-stream interactions.
- Escalate customer issues requiring management review or approval.
Benefits
- PTO
- Sick Time
- Health Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
