Shift Supervisor- Airport

CC Holdings Restaurant Management Group•Indianapolis, IN

1d•$17 - $19•Onsite

About The Position

CC Holdings Restaurant Group is hiring full-time and part-time Shift Supervisors for its Java House Bistro, Lift Off, and Shapiros location at Indianapolis International Airport. Supervisors also perform Sandwich Artist, Cashier, and CSR duties as needed. The role oversees shift operations and employee performance while supporting customer service, food preparation, cash handling, cleanliness, food safety, and team training. The restaurant operates Monday through Sunday, with shifts varying between 5:00 AM and 11:00 PM. Nights and weekends are required. The anticipated start date is between November and December, depending on hiring and onboarding timelines. CC Holdings is a locally owned and operated restaurant group with café locations throughout the Indianapolis area. Its HEART Culture emphasizes being Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented. The position is described as a fun, fast-paced work environment with growth opportunities.

Requirements

A valid driver’s license is required to obtain an airport parking pass.
Flexible schedule availability is required.
Must be able to perform the essential functions of the position, with or without reasonable accommodation; these may include standing and walking for extended periods, moving throughout restaurant work areas, preparing and handling food, operating restaurant equipment, interacting with customers and team members, maintaining cleanliness and sanitation, and lifting, carrying, pushing, or pulling items consistent with the role.

Nice To Haves

Supervisory experience in the food industry is preferred.
Prior supervisor, sandwich artist, cashier, or CSR experience is preferred but not required.

Responsibilities

Oversee daily shift operations and employee performance.
Handle customer requests and resolve complaints professionally to maximize customer satisfaction.
Maintain a clean, organized, and fully stocked workspace.
Ensure smooth daily production and service operations.
Perform sandwich artist, cashier, and CSR responsibilities as needed.
Prepare sandwiches, wraps, salads, and protein bowls according to Nature’s Table standards.
Maintain food safety, sanitation, and quality standards.
Accurately process cash, debit, and credit card transactions.
Balance cash drawers and follow cash-handling procedures.
Provide excellent customer service and promote a welcoming environment.
Assist with training and mentoring new team members.
Support operations while maintaining company standards and culture.
Lead shifts from start to finish, including opening, mid, and closing shifts.
Set expectations for urgency, hospitality, and professionalism.
Ensure proper station coverage and team positioning.
Adjust staffing in real time based on business volume.
Maintain smooth service flow and prevent bottlenecks at the register, expo, or kitchen.