Shift Supervisor- Airport

CC Holdings•Indi, IN

9h•Onsite

About The Position

CC Holdings Restaurant Group is hiring full-time and part-time Shift Supervisors for its Java House Bistro, Lift Off, and Shapiros brands at the Indianapolis International Airport. The role combines shift leadership with Sandwich Artist, cashier, and customer service responsibilities. Supervisors oversee daily operations and employee performance, promote customer satisfaction, and maintain service, food safety, sanitation, and quality standards. The company describes its culture as HEART: Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented. The airport location operates Monday through Sunday, with shifts varying between 5:00 AM and 11:00 PM. Nights and weekends are required. The anticipated start date is between November and December, depending on hiring and onboarding timelines.

Requirements

Valid driver’s license to obtain an airport parking pass.
Flexible schedule availability.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Supervisory experience in the food industry.
Prior supervisor, sandwich artist, cashier, or customer service representative experience.

Responsibilities

Oversee daily shift operations and employee performance.
Handle customer requests and resolve complaints professionally to maximize customer satisfaction.
Maintain a clean, organized, and fully stocked workspace.
Ensure smooth daily production and service operations.
Perform Sandwich Artist, cashier, and customer service responsibilities as needed.
Prepare sandwiches, wraps, salads, and protein bowls according to Nature’s Table standards.
Maintain food safety, sanitation, and quality standards.
Process cash, debit, and credit card transactions accurately.
Balance cash drawers and follow cash-handling procedures.
Provide excellent customer service and promote a welcoming environment.
Assist with training and mentoring new team members.
Support operations while maintaining company standards and culture.
Lead shifts from start to finish, including opening, mid, and closing shifts.
Set expectations for urgency, hospitality, and professionalism.
Ensure proper station coverage and team positioning.
Adjust staffing in real time based on business volume.
Maintain smooth service flow and prevent bottlenecks at the register, expo, or kitchen.