Shift Supervisor - Network Operations

Dominion Energy • Richmond, VA

10d • $90,900 - $118,100

About The Position

Dominion Energy is hiring a Shift Supervisor to oversee the night-shift monitoring and operational response teams for critical IT and telecommunications infrastructure, including transport (fiber and microwave), data networks, and circuits that support all business areas. The role supervises a team of highly skilled IT Network Operations Analysts and arranges proactive and corrective actions to maintain high service availability for IT networks, distributed data networks, and systems supporting mission-critical applications.

The position works three 12-hour shifts per week and includes night-shift work, on-call work, overtime, and weekend and holiday work. It also participates in an alternating remote Saturday on-call rotation, requiring availability and response to issues or requests during assigned Saturdays. The role involves limited out-of-state travel, with travel up to 25%, and an office work environment 76–100% of the time.

Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position, and relocation assistance is not offered. The expected hiring base salary range is $90,900–$118,100. The actual offer may vary based on qualifications, skills, experience, and work location. The position is eligible for a comprehensive benefits package.

Requirements

• At least 5 years of related IT infrastructure experience from previous project roles.
• Ability to make decisions independently and exercise judgment when assessing network-related business impacts.
• Strong technical knowledge of telecommunications transport and data network connectivity.
• Demonstrated general project management skills.
• Understanding of business partner priorities and concerns.
• Knowledge of the overall company organization and business.
• Familiarity with IT service management processes, including incident, problem, event correlation, and change management, and ticketing tools such as ServiceNow.
• Ability to provide assistance, advice, and guidance to co-workers.
• Strong commitment to employee development and growth.
• Availability for night shifts, on-call work, overtime, weekends, and holidays.
• Availability for the alternating remote Saturday on-call rotation.

Nice To Haves

• Network Analyst or Network Engineering experience.
• Experience leading people or teams and/or supervisory experience.
• Experience supporting and communicating with senior executives or C-suite personnel.
• Experience with AI-driven observability platforms and tools used to monitor network health, reduce alert noise, and accelerate issue detection and resolution.
• A bachelor's degree, preferably in Computer Science, Computer Engineering, Information Systems, or Business; equivalent education and demonstrated related experience may be accepted in lieu of the preferred education level.

Responsibilities

• Oversee night-shift monitoring and operational response for critical IT and telecommunications infrastructure, including transport, data networks, and circuits.
• Supervise IT Network Operations Analysts and coordinate team activities.
• Arrange proactive and corrective actions to maintain high network and systems availability.
• Make independent decisions and assess the impact of network issues on business operations.
• Serve as an escalation point for complex technical issues and help minimize mean time to repair for affected locations and services.
• Review network status and tickets, coordinate work assignments, and monitor team metrics and results.
• Identify, recommend, and implement improved work alternatives and business processes.
• Support colleagues by providing assistance, advice, and guidance toward solutions.
• Create an inclusive team environment that supports productivity and effective resolution of network issues.
• Develop employees and support their growth.
• Participate in the alternating remote Saturday on-call rotation and respond to issues or requests as needed.
• Travel out of state as required.

Benefits

• Health, dental, and vision benefits with coverage for families and domestic partners.
• Vacation.
• Retirement plans, including 401(k) contributions and matching.
• Paid holidays.
• Tuition reimbursement.
• Bonus eligibility.
• Sick leave.
• Disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager