Shift Supervisor - Network Operations - Cayce, SC
About The Position
Dominion Energy is hiring a Shift Supervisor to oversee night-shift monitoring and operational response teams for critical IT telecommunications infrastructure, including transport (fiber and microwave), data networks, and circuits supporting the company’s business areas. The role supervises IT Network Operations Analysts and arranges proactive and corrective actions to maintain high availability of networks and systems serving mission-critical applications. The position is based on-site in Cayce, South Carolina and does not offer relocation assistance or work visa sponsorship or transfer. The normal schedule consists of three 12-hour shifts per week. The role also includes an alternating remote Saturday on-call rotation, night-shift work, overtime, and weekend and holiday work. Limited out-of-state travel is required; working conditions specify travel up to 25%.
Requirements
- Five years of related IT infrastructure experience from previous project roles.
- Strong technical knowledge of telecommunications transport and data network connectivity.
- Ability to make independent decisions and exercise sound judgment when assessing network impacts to the business.
- General project management skills.
- Familiarity with IT service management processes, including incident, problem, event correlation, and change management, and ticketing tools such as ServiceNow.
- Understanding of company organization and business, and familiarity with business partner priorities and concerns.
- Strong commitment to employee development and growth.
- Bachelor’s degree preferred; an equivalent combination of education and demonstrated related experience may be accepted in lieu of the preferred education level.
- The role requires night-shift work, on-call work, overtime, and weekend and holiday work.
- Ability to travel up to 25%.
Nice To Haves
- Network Analyst or Network Engineering experience.
- Experience leading people or teams and/or supervisory experience.
- Experience supporting and communicating with senior executives or C-suite personnel.
- Experience with AI-driven observability platforms and tools to monitor network health, reduce alert noise, and accelerate issue detection and resolution.
- Preferred education disciplines include Computer Science, Computer Engineering, Information Systems, or business or technical training equivalent; other disciplines may be substituted.
Responsibilities
- Oversee night-shift monitoring and operational response for telecommunications transport, data networks, and circuits.
- Supervise IT Network Operations Analysts and arrange proactive and corrective actions to maintain high network and systems availability.
- Assess network-related business impacts and make independent operational decisions.
- Serve as an escalation point for complex technical issues and help minimize mean time to recovery for impacted locations and services.
- Review network status and tickets, coordinate work assignments, and monitor team metrics and results.
- Identify, recommend, and implement improved work alternatives and business processes.
- Support and guide coworkers toward solutions and foster an inclusive, productive team environment.
- Participate in the alternating remote Saturday on-call rotation and respond to issues or requests as needed.
- Travel out of state as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
