Shift Supervisor

CVS Health•Columbus, IN

13d

About The Position

The Shift Supervisor is a key leader who supports the CVS Store Management team in store execution and performance and builds consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, this role leads store staff, keeps store operations running smoothly, and ensures all opening and closing procedures are completed. The position also supports merchandise presentation and inventory activities while helping maintain a positive, confidential, and customer-focused shopping experience.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following planograms (POGs).
Lead store staff and ensure smooth operations when no manager or Operations Supervisor is onsite.
Ensure completion of all opening and closing procedures.