Temp Shift Supervisor BRC (89973)

HomeFirst•San Jose, CA

14h•Onsite

About The Position

The Shift Supervisor oversees day-to-day emergency shelter operations and supervises Resident Advocates and Resident Coordinators. The role ensures program compliance and service-delivery standards while fostering a safe, welcoming environment for participants, guests, and staff. The supervisor monitors the site and shelter floor, responds to crises, supports staff, and helps deliver services to people experiencing homelessness. The position is temporary, full-time, non-exempt, and based at BRC in San Jose. The schedule is Tuesday through Saturday, 7:00 a.m. to 3:30 p.m.; the posting also notes a need for flexibility, including possible nights, weekends, and overnights, and availability by telephone as needed during scheduled availability. Compensation is $39.62 per hour. The role reports to the Program Manager. HomeFirst is a nonprofit organization working to end homelessness through low-barrier programming and systems leadership. Its emergency shelters provide nightly accommodations, meals, showers, laundry, basic-needs services, onsite operations staff, workshops, and connections to clinical and local resources. Shelter services follow Harm Reduction and Housing First principles, and staff adhere to Santa Clara County Continuum of Care Quality Assurance Standards. The supervisor provides strength-based, respectful, and nonjudgmental support to people from diverse backgrounds. They use communication, de-escalation, and crisis-response skills, including when supporting people who may be experiencing serious mental illness or intoxication. The role also includes administrative work, staff coaching and supervision, documentation oversight, supply and facility coordination, and representing HomeFirst appropriately to volunteers, donors, agencies, and the public.

Requirements

Associate degree or equivalent to two years of higher education, or three years of field experience in social services.
Sensitivity to the needs of unhoused individuals.
Experience working with an unhoused population.
Ability to develop client-service or housing plans.
Ability to work with people from diverse social backgrounds and strong interpersonal skills.
Strong written and oral communication skills.
Working knowledge of Microsoft applications, email, and the internet, and ability to learn data entry in web-based database systems.
Flexibility and ability to prioritize appropriately.
Ability to work effectively within a team and a strong sense of accountability.
Strong customer-service skills and ability to multitask efficiently.
Advocacy and case-management skills and knowledge of local social-service resources and providers.
Effective problem-solving and conflict-resolution skills, with strong leadership and organizational skills.
Reliability, punctuality, and attendance for scheduled work shifts.
Ability to work flexible hours, especially nights, weekends, and overnights; availability by telephone, on-call, and as needed during scheduled availability.
Ability to take initiative and work independently and productively with minimal supervision.
Ability to meet deadlines and complete multiple tasks in a timely manner.
Ability to maintain professional conduct, attitude, and appearance, work under pressure, handle stressful situations, and remain flexible.
Able to perform sedentary work; lift up to 30 pounds occasionally; use a keyboard and read computer screens for extended periods; and stand or sit for extended periods, kneel, reach, and bend as duties require.

Responsibilities

Work with the Program Manager to ensure service-delivery standards are met.
Oversee the care, safety, security, and supervision of program participants, guests, and staff.
Support and oversee basic safety and security, enforce shelter guidelines and site rules, and complete site and perimeter checks.
Assist with referrals, intakes, reports, schedules, staffing coverage, and other administrative duties.
Review and approve schedules, PTO requests, and timecards; help interview, recruit, and onboard staff; and ensure minimum shift staffing requirements are met.
Participate in progressive discipline, including developing Corrective Action Plans.
Ensure incident reports are accurate and submitted promptly.
Welcome participants, volunteers, staff, and community members to the facility, as applicable to the site.
Ensure Resident Advocate and Resident Coordinator staff document services in HMIS within three business days.
Supervise, coach, train, and support staff; meet individually with each staff member regularly.
Arrange room bookings and cleaning for workshop providers.
Make timely and appropriate emergency decisions, considering participant safety, mandated reporting, and contacting appropriate staff or responding agencies.
Respond to guest crises using de-escalation and Mental Health First Aid techniques, as applicable.
Follow HomeFirst service-delivery practices, including Trauma Informed Care, client-centered practice, and the Crisis Prevention Intervention model.
Complete and submit Behavioral Contracts and Violation notices as needed.
Ensure program-provided food, clothing, linens, toiletries, and other items are stocked and accessible; restock supplies and submit supply requests promptly.
Ensure participant sleeping spaces comply with shelter rules and guidelines.
Supervise general site cleanup, report maintenance or janitorial needs, and ensure emergency work is completed.
Set up and break down special events or activities; complete and file paperwork promptly.
Maintain professional conduct, attitude, and appearance; protect confidentiality; follow agency and shelter policies and procedures; and act in the agency and community’s best interests.
Communicate with and delegate tasks to the next shift Supervisor or Manager.
Provide empathetic listening, problem-solving, information and referral, mediation, and crisis intervention; treat participants and guests with respect and dignity.
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public.
Assist with office-related tasks, attend mandatory meetings, workshops, and trainings, and perform other general duties as assigned.