SHIFT SUPERVISOR OF TRANSIT SERVICES

Elite Parking Services of America Inc•Jacksonville, FL

20h•$44,500 - $54,500•Onsite

About The Position

SHIFT SUPERVISOR OF TRANSIT SERVICES for Elite Parking Services, a uniquely positioned, rapidly scaling company. As a member of the Elite team, you will play an instrumental role in developing, acclimating, and enhancing team member experience and company culture at Elite. The successful candidate will possess a blend of self-confidence, humility, eagerness for growth and high-achievement drive. They will have a strong focus, internal understanding, and appreciation for Key Performance Indicators and measurable results driven management styles. They will be accountable for the shift, its service delivery and the overall KPI performance of the team on the shift. They will achieve staffing, reliability, safety, and customer-service goals, maintain safe and compliant operations, and respond quickly and effectively to service exceptions, disruptions, & contingencies. They will develop high-performing transit operators, possess strong knowledge in DOT regulations and passenger transit dispatch operations, and understand & can complete basic vehicle preventative maintenance checks. They can trouble shoot basic PM identified issues, display high levels of Perseverance and Accountability, and have an attitude and track record that displays continuous personal and professional growth. They know how to execute the daily operations control and work with a remote dispatch & command center. They work independently with little direction other than a strategic company plan, ensure team on-site DOT compliance & company service model compliance, and can fully utilize the service model to oversee and manage service delivery. They are team-focused, tactful, mature, and know how to get along with people in all environments, and ENSURE CONSISTENT DELIVERY OF COMPANY STANDARDS OF SERVICE DELIVERY REGARDLESS.

Requirements

Minimum 1 DOT transportation, dispatch, shuttle, transit, parking, logistics, or operations experience
Minimum 1 year possession of DOT license with Passenger endorsement
Experience Implementing Corporate Service Brand and Service Model to client locations
Strong customer service experience
Proficiency with Microsoft Office applications
MUST POSSESS STRONG technology skills, written, verbal, organization, and communication skills

Responsibilities

Open and close service operations
Driver supervision, Safety compliance, Service recovery
Work with command center to validate & ensure service readiness and risk mitigation
Working with corporate maintenance team to coordinate vehicle maintenance and ensure DOT certified maintenance delivery to each vehicle
Conduct Validation of driver DOT required Pre and Post Trip inspections
Onboarding, evaluating, training, and developing team members
Providing continuous training and reinforcement of service, safety, and operational standards
Execute on service recovery efforts to minimize service disruptions and passenger impact.
Enforce the implementation of all Department of Transportation (DOT) standards
Ensuring consistent, high-quality customer service delivery across all shifts & services offered
Provide excess team member service delivery reviews
Lead team to ensuring they Prevent service failures before they impact clients
Improve operational performance through proactive intervention & detailed usage of company technological systems.
Ensure compliance with DOT, safety, ADA, and client-specific operating requirements.
Complete operational reports, incident documentation, and shift activity logs.
Communicate service issues, staffing concerns, and operational risks to management.
Lead daily safety meetings, shift briefings, and operational communications.
Experience with basic vehicle maintenance services