Shift Supervisor Level 1
About The Position
The Shift Supervisor Level 1 is responsible for providing prompt and excellent customer service, greeting customers, answering questions, and explaining wash options. This role ensures customer satisfaction and timely reporting of any inquiries or issues. The supervisor must be able to perform all Car Wash Attendant duties, troubleshoot basic XPT and DRB issues, and follow specific protocols. This position requires reading the 'Supervisor Level DRB' training course, attending Preventative Maintenance Training, and completing 5-day Preventative Maintenance Reports. The supervisor must adhere to the dress and appearance code and be able to work weekends, demonstrating responsibility when the Site Manager is off-site. They are also responsible for enforcing all safety policies, understanding chemical room equipment functions, and assisting with tunnel and chemical room equipment repairs, including cleaning out solenoids.
Requirements
- High School diploma or GED preferred.
- Excellent communication skills including active listening.
- Excellent sales and customer service skills.
- Ability to anticipate customer needs.
- Able to work weekends.
- Able to demonstrate responsibility while Site Manager is off site.
- Enforces all safety policies.
- Understands the functions of all chemical room equipment.
- Assist your Site Manager with tunnel and chemical room equipment repairs.
- Able to clean out solenoids.
- Minimum 6 months as CWA before advancement.
Nice To Haves
- Customer service and some Car Wash experience preferred.
Responsibilities
- Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
- Greets customers, answers questions, and explains wash options.
- Ensures customers are satisfied and reports any inquiries, incidents, and issues in a timely manner.
- Satisfactorily completes all Car Wash Attendant job duties.
- Troubleshoots basic XPT and DRB issues.
- Follows “DRB Protocol”.
- Completes 5 Day Preventative Maintenance Reports.
- Works on time and follows the dress and appearance code.
- Demonstrates responsibility while Site Manager is off site.
- Enforces all safety policies.
- Understands the functions of all chemical room equipment.
- Assists Site Manager with tunnel and chemical room equipment repairs.
- Cleans out solenoids.
Benefits
- Competitive Pay plus commission Opportunities.
- Paid Vacations
- Medical, Dental, and Vision Coverage
- 401K plan with competitive company match
- Free Employee Car Wash Membership
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
