Shift Supervisor Level 1

Circle K•Bullhead City, AZ

3d•Onsite

About The Position

The Shift Supervisor Level 1 position is responsible for providing prompt and excellent customer service, greeting customers, answering questions, and explaining car wash options. This role ensures customer satisfaction and timely reporting of any inquiries or issues. The supervisor must be able to perform all Car Wash Attendant duties, troubleshoot basic XPT and DRB issues, follow DRB Protocol, and complete required training courses and reports. The position requires adherence to the company's dress and appearance code and a minimum of 6 months experience as a Car Wash Attendant before advancement.

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Minimum 6 months as CWA before advancement.

Nice To Haves

Some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customer satisfaction and reports inquiries, incidents, and issues in a timely manner.
Completes all Car Wash Attendant job duties.
Troubleshoots basic XPT and DRB issues.
Follows “DRB Protocol”.
Attends Preventative Maintenance Training and completes 5 Day Preventative Maintenance Reports.
Works on time and follows the dress and appearance code.
Performs Site Upkeep (Cleaning/Maintaining) duties.
Assists with Opening/Closing Procedures.
Performs Basic Troubleshooting.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoids.