Shift Supervisor Level 1

Circle K•Lemont, IL

5d•$18 - $18•Onsite

About The Position

The Shift Supervisor Level 1 is responsible for providing prompt and excellent customer service, ensuring customer satisfaction, and performing basic troubleshooting of car wash equipment. This role requires the ability to perform all Car Wash Attendant duties, understand basic XPT and DRB issues, and complete specific training courses. The supervisor must report to work on time, adhere to the dress code, and be able to work with minimum direction and periodic supervision.

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Minimum 6 months as CWA before advancement.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customer satisfaction and reports inquiries, incidents, and issues in a timely manner.
Completes all Car wash Attendant job duties.
Troubleshoots basic XPT and DRB issues following "DRB Protocol".
Completes "Supervisor Level DRB" training course.
Attends Preventative Maintenance Training and completes 5 Day Preventative Maintenance.
Reports to work on time and follows the dress and appearance code.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoids.