Shift Supervisor Level 1

Circle K Stores•Riverview, FL

7d•Onsite

About The Position

The Shift Supervisor Level 1 is responsible for providing prompt and excellent customer service, explaining wash options, and ensuring customer satisfaction. This role also involves maintaining the site, performing opening/closing procedures, and basic troubleshooting of car wash equipment. The supervisor must be able to work with minimum direction and periodic supervision, enforcing safety policies and assisting with equipment repairs.

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Minimum 6 months as CWA before advancement.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customers are satisfied and reports any inquiries, incidents, or issues in a timely manner.
Completes all Car Wash Attendant job duties.
Troubleshoots basic XPT and DRB issues.
Follows “DRB Protocol”.
Attends Preventative Maintenance Training and completes 5 Day Preventative Maintenance Reports.
Works on time and follows the dress and appearance code.
Performs site upkeep, including cleaning and maintaining the site (30% of duties).
Performs opening/closing procedures (5% of duties).
Performs basic troubleshooting (5% of duties).
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoids.