Shift Supervisor, Crisis Services; Glick Recovery Campus
About The Position
The Crisis Services Shift Supervisor provides shift-level leadership across all crisis programs at Glick Recovery Campus (GRC). The role oversees daily operations, staffing, and service coordination while promoting open, service-centered care through coaching, role modeling, and accountability. The supervisor serves as the on-site resource for operational problem-solving and issue resolution, applying sound judgment to clinical and operational challenges. The supervisor facilitates service milestones and guest throughput, working across service lines to support individuals’ Crisis Care Plan goals from registration through direct guest care. Responsibilities also include ensuring accurate incident reports and shift documentation, maintaining knowledge of relevant policies, regulations, and workflows, and protecting compliance with HIPAA and applicable privacy requirements. The role contributes to departmental meetings, cross-functional collaboration, and organizational decision-making. GRC provides crisis services in psychiatric, substance use, and related healthcare settings, operating 24 hours a day, 7 days a week, year-round. The position works across administrative, clinical, and common campus areas, with regular direct interaction with guests, visitors, and interdisciplinary staff. It is an active, physical role requiring movement throughout the campus, prompt responses to operational and clinical needs, and the ability and willingness to participate in all levels of de-escalation consistent with training, licensure, and program expectations. Shifts include 7:00 a.m.–3:30 p.m., 3:00 p.m.–11:30 p.m., 11:00 p.m.–7:30 a.m., 7:00 a.m.–7:30 p.m., and 7:00 p.m.–7:30 p.m.; all shifts include working every other weekend.
Requirements
- Master of Social Work (MSW) or Bachelor of Science in Nursing (BSN).
- Required licensure as a Licensed Independent Social Worker (LISW) or Registered Nurse (RN).
- At least 5 years of experience in a community mental health, psychiatric, or healthcare setting, with progressively increasing responsibilities.
- Proficiency in Microsoft Office applications.
- Strong communication, leadership, and organizational skills.
- Ability to prioritize competing demands, exercise sound judgment, and respond effectively to operational issues.
- Ability to work in a fast-paced crisis services environment and collaborate across service lines.
- Physical capability and willingness to participate in all levels of de-escalation, consistent with training, licensure, and program expectations.
Nice To Haves
- LISW-S licensure preferred.
- At least 2 years of post-licensure experience as an LISW or RN preferred.
Responsibilities
- Provide shift-level leadership across all crisis programs at Glick Recovery Campus.
- Oversee daily operations, staffing, and service coordination.
- Promote open, service-centered care through coaching, role modeling, and accountability.
- Serve as the on-site contact for operational problem-solving and issue resolution during the shift.
- Respond to clinical and operational challenges with sound judgment and decisive action.
- Facilitate service milestones and guest throughput in collaboration with other service lines.
- Support each individual’s Crisis Care Plan goals, from registration through direct guest care.
- Ensure incident reports and shift documentation are completed accurately and according to established standards.
- Maintain knowledge of policies, regulations, and workflows governing crisis service delivery, and ensure compliance with HIPAA and applicable privacy requirements.
- Participate in departmental meetings, cross-functional collaboration, and organizational decision-making.
- Participate in all levels of de-escalation as appropriate to training, licensure, and program expectations.
- Respond promptly to operational and clinical needs throughout the campus.
Benefits
- Opportunities for career advancement in a complex, multi-program healthcare setting.
- Collaborative culture involving clinical, administrative, and community teams.
- Inclusive, team-centered environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
