Shift Security Supervisor - CA DL Required (A-DJ)

Securitas Security Services•San Diego, CA

About The Position

The Shift Security Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client sites. The role ensures post orders are followed, scheduled rounds are completed, and required reports are filed, and notifies the appropriate authorities and clients during emergencies. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position includes coaching, training, and disciplining personnel; reviewing assignments and post orders with subordinates; assisting with payroll and personnel submissions; and coordinating adequate coverage of posts. The supervisor prepares and submits reports, inspects posts, outlines tasks and responsibilities, and meets with client representatives to confirm security requirements are being met and provide customer service. Supervisory duties may include interviewing, orienting, training, assigning and directing work, appraising performance, handling complaints, resolving problems, and making hiring or termination recommendations. The role requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. At least two years of retail experience is preferred. A California driver’s license is indicated in the job title. The role may require applicable security licensing and includes background and reference checks, controlled substance testing, and a behavioral selection survey. Work involves frequent sitting, standing, walking, and use of a vehicle, as well as occasional climbing, reaching, stooping, kneeling, crouching, and crawling. The position requires lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally. Employees may encounter stressful situations, inclement weather, uneven terrain, and conditions requiring protective gear. Overtime may be required without advance notice.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
California driver’s license, as indicated in the job title.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service and results orientation, with interpersonal skills to interact effectively with clients across social levels and cultures.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer equipment, and operating controls.
Clear vision, hearing, speaking, and writing abilities to communicate, observe and report incidents, and direct others.
Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as mandatory licensing requirements.
Ability to perform the job’s physical and mental functions, with or without reasonable accommodation.

Nice To Haves

At least two years of experience in retail.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client posts.
Ensure post orders are followed, rounds are completed, and required reports are filed.
Notify appropriate authorities and clients during emergencies.
Coach and discipline personnel, document those actions, and consult company management or designated representatives as appropriate.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate adequate coverage of posts and positions with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and outline tasks and responsibilities with subordinates.
Meet with client representatives to provide assurance that security requirements are being met and deliver customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, planning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring and termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.