Shift Manager - Arby's

CAMPBELL OIL COMPANY INC • Sandy Creek, NC

3d • Onsite

About The Position

The Restaurant Shift Manager oversees daily restaurant operations during assigned shifts, ensuring high levels of customer service, efficient team performance, and compliance with quality and safety standards. The role leads and supports team members, coordinates restaurant activities, and helps achieve the restaurant’s goals while delivering an exceptional dining experience. A detailed job description will be available upon beginning employment.

Requirements

• High school diploma or equivalent.
• Minimum [X years] of food service industry experience, including at least [X years] in a supervisory role.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficiency in point-of-sale (POS) systems and restaurant management software.
• Strong problem-solving skills and attention to detail.
• Ability to stand for long periods and perform physical tasks, including lifting; the weight limit is not specified.
• Ability to work flexible hours, including nights, weekends, and holidays as required.
• Ability to navigate a busy restaurant environment efficiently.

Nice To Haves

• Additional education in hospitality or restaurant management.

Responsibilities

• Supervise and lead team members during shifts, providing direction and support.
• Assist in training and developing staff to improve performance and customer service skills.
• Oversee daily operations and ensure compliance with company policies and procedures.
• Monitor food quality, presentation, and safety standards.
• Ensure guests receive prompt, friendly, and efficient service.
• Address customer inquiries, complaints, and feedback professionally and work to resolve issues.
• Assist in managing labor costs, inventory, and supplies to maximize profitability.
• Prepare cash registers and ensure accurate cash handling and end-of-shift reporting.
• Create and manage employee schedules to provide appropriate coverage during peak hours.
• Monitor employee performance, provide feedback, and conduct performance evaluations.
• Enforce health and safety regulations and maintain a safe working environment.
• Conduct restaurant inspections to ensure cleanliness and compliance with health codes.

Benefits

• Medical, dental, vision, life, and disability benefits.
• 401(k) with employer match.
• Competitive total compensation plans.
• Paid time off in the first year.
• Paid gym memberships.
• Flexible schedules to attend family events.
• Daily Pay if needed.
• Professional training.
• Advancement opportunities.
• Leadership training.
• Family-first and team-first environments.
• Monthly team-building exercises.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED