Shift Manager

AES Restaurant Group•Bristol, VA

About The Position

As a Shift Manager at AES Restaurant Group, LLC, you oversee restaurant operations and direct team members during assigned shifts to ensure outstanding service and guest satisfaction. You have full accountability for restaurant operations during shifts when management is not present. You work with the General Manager and Assistant Manager to achieve goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The role uses restaurant systems and tools, follows government regulations, employment law, food-safety and operations policies, and implements accounting controls. AES Restaurant Group is an Arby’s franchisee operating restaurants across 344 locations in 20 states. The company describes its culture as goal-oriented and focused on developing employees’ skills.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Communication and interpersonal respect.
Coaching and developing others.
Emotional resilience and patience.
Leadership ability.
Ability to work in a fast-paced environment and think on one’s feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to operate the restaurant across shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food-safety requirements, and operations policies.
Implement accounting controls.