Shift Manager

AES Restaurant Group•High Point, NC

About The Position

AES Restaurant Group, LLC, a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The Shift Manager oversees restaurant operations and team members during assigned shifts to provide outstanding service and guest satisfaction. This role has full accountability for restaurant operations during shifts when management is not present and works with the General and Assistant Managers to achieve restaurant performance goals. The role focuses on restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The Shift Manager uses AES systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety requirements, operations policies, and accounting controls. AES describes itself as goal oriented and offers opportunities to develop skills. The company’s stated values are represented by “Attitude Equals Success.”

Requirements

Have a reliable vehicle and a valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.
Demonstrate respectful communication, coaching and developing others, emotional resilience and patience, leadership, adaptability in a fast-paced environment, integrity, and commitment to customer satisfaction.
Have skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service to satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run a great restaurant on all shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Managers to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.
Maintain accountability for restaurant operations during assigned shifts when management is not present.