Shift Manager Hardee's (1812)

Hardee's•Rogersville, TN

8d•Onsite

About The Position

The Shift Leader assists the Assistant Manager and General Manager with management activities and duties, ensuring that activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures Team Members perform their job responsibilities and meet expectations across all areas of their job descriptions. The role focuses on providing outstanding hospitality, maintaining quality, service, cleanliness, sanitation, safety, and security standards, and organizing restaurant operations during the shift. The Shift Leader trains and supervises Team Members, monitors staffing and labor costs, supports sales and profit goals, and helps create a friendly atmosphere for both Team Members and guests. The position requires flexible hours, including opening and closing shifts, and involves standing for long periods, working around high temperatures and in close quarters, lifting up to 50 pounds, and using cleaning products.

Requirements

Must be at least 18 years old.
Must be willing to work flexible hours, including opening and closing shifts.
Must have reliable transportation and a method of communication with the restaurant, such as a phone or email.
Excellent communication, interpersonal, and leadership skills.
Ability to maintain the respect of the team.
Guest-driven focus.
Ability to make decisions effectively under pressure and delegate tasks appropriately.
Excellent organizational and prioritization skills.
Ability to work with others as a team.
Ability to meet performance standards.
Ability to take initiative and solve problems.
Able to stand for long periods, work around high temperatures and in close quarters, lift 50 pounds comfortably, and work with various cleaning products.

Responsibilities

Ensure hospitality service is outstanding, anticipate and exceed guest needs, and handle situations and requests promptly and positively.
Monitor all aspects of restaurant operations, anticipate problems, and take initiative to correct problem areas immediately.
Enforce and maintain quality, service, and cleanliness standards.
Monitor and maintain proper staffing levels and labor costs.
Create a friendly atmosphere for Team Members and guests.
Train, direct, and supervise Team Members effectively.
Support efforts to maximize sales and profits and minimize controllable costs.
Plan, organize, and implement operational routines and activities during the shift.
Maintain a cooperative and harmonious working relationship with management and fellow Team Members.
Ensure sanitation, safety, and security policies and procedures are observed and enforced.
Meet company standards for personal appearance and display professionalism.
Follow HR, sanitation, safety, and security policies and procedures to provide a safe and compliant environment.
Perform other tasks as directed by management.