Shift Manager - 19TH NORTHERN

Super Star Car Wash•Phoenix, AZ

18d•Onsite

About The Position

Super Star Car Wash is an industry-leading provider of car wash, detail, and lubrication services across Arizona, California, Texas, and Colorado. Shift Managers are operational leaders responsible for driving daily business and serving as Manager-on-Duty. They oversee onsite culture, team performance, safety, service execution, and the guest experience. The role offers hands-on leadership experience and a pathway toward higher-level operational leadership. Shift Managers rotate through defined areas of responsibility to develop leadership, business, and operational skills. The role includes leading daily shift operations, coaching and developing team members, and upholding safety, company policies, brand, and cleanliness standards. Rotational focus areas include people and staffing leadership; sales and training leadership; and operations and tunnel leadership. The position involves prolonged periods of standing and walking, manual tasks and operating equipment, and maintaining stamina throughout the shift. Employees work outdoors in all weather conditions.

Requirements

At least 18 years of age.
High school diploma or GED.
At least 1 year of supervisory or leadership experience.
Ability to lead teams, make decisions, and drive results.
High integrity and professionalism.
Strong communication and problem-solving skills.
Ability to motivate, coach, and hold others accountable.
Comfort working outdoors in all weather conditions.
Energy, adaptability, and a hands-on leadership style.

Nice To Haves

Retail, hospitality, or car wash experience.

Responsibilities

Lead daily shift execution, including staffing, business flow, safety, and service standards.
Serve as Manager-on-Duty and resolve guest and team issues with confidence and discretion.
Ensure smooth shift transitions through clear communication and follow-through.
Execute opening and closing procedures and maintain operational readiness.
Coach team members, hold them accountable to operational standards, provide hands-on coaching, and recognize their contributions.
Support training completion and promote engagement and accountability.
Model company values and enforce policies and procedures.
Identify safety risks proactively and address issues immediately.
Ensure consistent execution of brand and cleanliness standards.
Rotate through people and staffing leadership responsibilities, including scheduling, onboarding support, attendance tracking, performance documentation, and training compliance.
Rotate through sales and training leadership responsibilities, including team training, coaching sales behaviors, certification support, and identifying development gaps.
Rotate through operations and tunnel leadership responsibilities, including site cleanliness, equipment readiness, preventive maintenance coordination, and lot organization.