Shift Manager

AES Restaurant Group•Ashville, OH

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when other management is not present. Working with the General Manager and Assistant Manager, the Shift Manager helps achieve restaurant goals for operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The role uses restaurant systems and tools, follows applicable government regulations, employment law, food safety and operations policies, and implements accounting controls.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Skills in respectful communication, coaching and developing others, emotional resilience and patience, and leadership.
Ability to work in a fast-paced environment and think on your feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and food-cost and labor-cost management skills.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant across shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.