Shift Manager

Colonial Parking Inc • Washington, DC

19d • Onsite

About The Position

The Shift Manager supports the Operations Manager in the daily operation of an assigned parking facility, which may be manned or unmanned and automated or manual. The role delivers Colonial Parking’s customer service standards, promotes safe and efficient vehicle traffic, and independently carries out day-to-day operating instructions. Responsibilities may include cashier and attendant duties, transaction processing, staff compliance, and accurate shift reporting.

The position is on-site in the Washington, DC Metro Area at an assigned parking facility. The schedule depends on the location and operational needs, and the role may be assigned as full-time or part-time. Driving requirements depend on the assigned garage and are specified in the offer letter.

Requirements

• High school diploma.
• At least one year of related experience.
• Ability to understand verbal instructions and written correspondence and communicate effectively verbally and in writing.
• Ability to maintain a professional and friendly demeanor and resolve customer issues courteously.
• At driving locations, a valid driver’s license must be maintained, and the employee must be able to safely operate vehicles with standard or automatic transmissions.

Nice To Haves

• One to two years of experience in a service or related industry, preferably including at least three months in a parking setting.
• Ability to perform basic mathematical calculations.

Responsibilities

• Under the Operations Manager’s direction, perform cashier and/or attendant duties as required, including ticketing, tagging, and parking incoming vehicles.
• Check monthly parking stickers, honor approved validations or courtesy parking, and apply established parking procedures.
• Issue parking tickets and accurately record required customer and vehicle information.
• Maintain an efficient flow of traffic into and out of the facility.
• Meet customer service standards by maintaining appropriate uniform appearance, greeting customers, answering questions, resolving concerns, and thanking customers upon exit.
• Report to work on time and maintain a professional, courteous approach with customers and colleagues.
• Verify the starting cash bank and required supplies at the beginning of each shift.
• Collect payments by cash, credit card, or authorized validation and safeguard cash according to company procedures.
• Accurately process exception transactions, such as lost tickets and grace-period tickets, and complete required forms.
• Prepare daily shift records, including parking rates and transaction counts, vehicle entries and exits, contract parkers, vehicles remaining on-site, validations, and exception tickets.
• Keep the cashier booth clean, organized, and free of debris, unapproved posters, or decorative materials.
• Monitor employees’ compliance with applicable operating and safety procedures.
• Identify necessary maintenance or repairs and report them to the Operations Manager.
• Review, understand, and acknowledge applicable company policies and procedures when requested.
• Cover front-line associate duties during absences when requested.
• Complete minor cleaning or maintenance assignments based on company maintenance checklists when directed.
• Perform additional duties as assigned by the Operations Manager.

Benefits

• Affordable medical and dental coverage.
• Employer-paid short-term disability insurance.
• Employer-paid group life and accidental death and dismemberment insurance.
• Vacation and sick leave.
• Eight paid holidays.
• 401(k) eligibility after six months, with an employer contribution.
• Education reimbursement.
• Employee recognition programs.
• Complimentary parking at the assigned work location.
• DailyPay access for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED