Shift Manager

Quality Fresca, LLC•Hanover, MD

About The Position

The Shift Manager manages the daily operations of a Moe’s Southwest Grill, ensuring the restaurant team prepares quality food and provides quality guest service in a fun, fast-paced environment. The role is responsible for ensuring the team follows company policies, procedures, and standards. The Shift Manager oversees team training and food preparation and service, manages food flow and inventory-related tasks, and coaches employees on operational standards. The role also supports guest satisfaction, restaurant cleanliness and maintenance, food safety, security, and safety practices, as well as timely completion of administrative paperwork. The position requires maintaining a professional image and representing Moe’s and Quality Fresca, LLC in accordance with company values.

Requirements

Quality guest service skills.
Quality communication skills for multiple audiences.
Effective shift management skills.
Computer skills.
Self-discipline and leadership skills.
Ability to multitask.
Ability to effectively lead a restaurant team to achieve company goals.
Adherence to company core values, the Quality Way.
High school diploma or equivalent preferred.

Responsibilities

Ensure the restaurant team is properly trained to prep, cook, package, and serve food to guests in a timely fashion.
Ensure prepared food meets operational, food safety, and brand standards.
Manage food flow, ordering, receiving, storing, and servicing to maintain high-quality products, proper portions, and low waste.
Coach the restaurant team on operational standards and take corrective action as necessary.
Maintain a fun, fast-paced atmosphere for employees and guests.
Ensure the restaurant team greets guests by saying, “Welcome to Moe’s!”
Ensure guest satisfaction in quality, service, and cleanliness, and take corrective action as necessary.
Enforce sanitary practices for food handling and cleanliness and maintenance of exterior, kitchen, and dining areas.
Ensure compliance with food safety and brand standards.
Ensure proper security procedures are in place to protect guests, employees, and assets.
Promote guest and employee safety to reduce injuries or accidents.
Complete administrative paperwork in a timely fashion.
Maintain a professional image, including punctuality, cleanliness, uniform, and appearance standards.
Exhibit behaviors that demonstrate company values and perform other tasks as directed by company leadership, restaurant management, or their assigned representatives.
Represent Moe’s and Quality Fresca, LLC professionally in every aspect of performance.