Shift Manager

Ampler Restaurant Group•Baker, LA

About The Position

The Shift Manager works productively to fulfill job requirements and assists the General Manager in achieving customer satisfaction and profitability goals. This hands-on role involves directing, motivating, and coaching colleagues during each shift, ensuring that work is completed promptly and according to company procedures. The Shift Manager supports the General Manager in preparing for customer needs, building sales, controlling costs, resolving operational problems, and ensuring customer satisfaction. The role includes customer service and order fulfillment, food preparation and quality assurance, maintaining clean and organized workstations, cash management, and compliance with safety and security procedures. The Shift Manager also supports opening and closing procedures, completes paperwork, monitors shift activities and cost controls, and carries out assignments such as recruiting, training, and marketing. The position involves physical work, including lifting, squatting, and standing for extended periods.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent and basic math skills.
Have excellent verbal communication and interpersonal skills.
Be dependable and hardworking, and able to work under pressure and in stressful situations.
Be able to work a standard schedule and perform all essential job functions.
Have a valid driver's license from the state of residence and a driving record that meets company guidelines.
Meet Little Caesars-Ampler Pizza II background-verification guidelines.
Provide documentation proving eligibility to work in the United States.
Be able to lift and move 55 pounds.
Be able to reach and move items from six inches to six feet above the ground.
Be able to safely and correctly use job equipment, including the sheeter machine, vertical cutting mixer, sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, knives, can opener, pastry brush, scales, microwave, telephone, and cash register.
Be able to apply pressure to cut through and clean products.
Be able to count, separate, and weigh food products and inventory items.
Be able to communicate with customers and coworkers through reading, speaking, hearing, and writing.
Be able to understand directions, instructions, and product specifications.
Be able to process and complete customer orders.
Be able to comprehend training materials and follow standard operating procedures.
Successfully pass required certification training programs.
Use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash-handling results, and projected business needs.
Be legally able to drive an automobile while following state and local traffic laws.
Be able to supervise multiple people and motivate them to meet goals, duties, and deadlines.

Nice To Haves

Previous experience in retail or a position involving customer contact is preferred.

Responsibilities

Serve customers accurate, complete orders within service-time goals and according to customer service standards.
Prepare and ensure consistent, high-quality products are served according to the company handbook.
Follow company policies, procedures, standards of conduct, and image requirements.
Clean and organize workstations and maintain standards required by management and the local health department.
Perform cash-management responsibilities and ensure colleagues follow safety and security procedures.
Direct, provide feedback to, coach, and counsel colleagues; follow up to ensure duties and company standards are met.
Perform tasks related to food, paper, labor, and utility cost controls, and monitor shift activities for compliance.
Complete paperwork neatly and accurately.
Follow opening and closing procedures, handle unexpected occurrences appropriately, and notify appropriate parties promptly.
Complete General Manager assignments, including daily, weekly, and period-end paperwork, recruiting, training, marketing, image, and cleanliness tasks.
Motivate, direct, and coach colleagues at assigned stations and ensure tasks are completed on time according to procedures.
Support the General Manager in building sales and controlling costs using cost-control tools and processes.
Troubleshoot operational problems and find acceptable solutions.
Perform physical work including lifting, squatting, and standing for long periods.
Work outside holding a sign when required, subject to the stated age requirement.