Shift Manager

Quality Fresca, LLC•Washington, DC

About The Position

The Shift Manager manages the daily operations of a Moe’s Southwest Grill, ensuring the restaurant team prepares quality food and provides quality guest service in a fun, fast-paced environment. The role ensures the team follows company policies, procedures, and standards. The Shift Manager helps maintain food quality, food safety, brand standards, guest satisfaction, cleanliness, security, and safety. The role also completes administrative paperwork, maintains professional appearance and punctuality, and represents Moe’s and Quality Fresca, LLC professionally while performing other duties assigned by company leadership.

Requirements

High school diploma or equivalent preferred.
Quality guest service skills.
Quality communication skills for multiple audiences.
Effective shift management skills.
Computer skills.
Self-discipline and leadership skills.
Ability to multitask.
Ability to effectively lead a restaurant team to achieve company goals.
Adherence to company core values, the Quality Way.

Responsibilities

Ensure the restaurant team is properly trained to prep, cook, package, and serve food to guests in a timely manner.
Ensure prepared food meets operational, food safety, and brand standards.
Manage food flow, including ordering, receiving, storing, and serving, to maintain product quality, proper portioning, and low waste.
Coach the restaurant team on operational standards and take corrective action as needed.
Maintain a fun, fast-paced atmosphere for employees and guests.
Ensure the team greets guests by saying, “Welcome to Moe’s!”
Ensure guest satisfaction in quality, service, and cleanliness, and take corrective action as needed.
Enforce sanitary food-handling practices and cleanliness and maintenance standards for exterior, kitchen, and dining areas.
Ensure compliance with food safety and brand standards.
Ensure security procedures protect guests, employees, and assets.
Promote guest and employee safety to reduce injuries and accidents.
Complete administrative paperwork in a timely manner.
Maintain a professional image, including punctuality, cleanliness, uniform, and appearance standards.
Demonstrate company values and perform other tasks as directed by company leadership, including restaurant management and assigned representatives.
Represent Moe’s and Quality Fresca, LLC professionally.