Shift Manager

Quality Fresca, LLC•Reston, VA

About The Position

The Shift Manager manages the daily operations of a Moe’s Southwest Grill, ensuring the restaurant team prepares quality food and provides quality guest service in a fun, fast-paced environment. The role ensures adherence to company policies, procedures, and standards. The Shift Manager ensures team members are trained in food preparation and service, monitors food quality and safety, and manages food flow, ordering, receiving, storage, portioning, and waste. The role coaches employees on operational standards and takes corrective action when needed. It also supports guest satisfaction, cleanliness, security, and safety; completes administrative paperwork; and maintains professional appearance and punctuality. The Shift Manager represents Moe’s and Quality Fresca, LLC in accordance with company values and performs other duties as assigned.

Requirements

High school diploma or equivalent preferred.
Quality guest service skills.
Quality communication skills for multiple audiences.
Effective shift management skills.
Computer skills.
Self-discipline and leadership skills.
Ability to multitask.
Ability to effectively lead a restaurant team to achieve company goals.
Adherence to company core values, the Quality Way.
Ability to communicate clearly, move, and remain stationary as required by the job.
Ability to occasionally transport and/or move up to 50 pounds.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Ensure the restaurant team is properly trained in prepping, cooking, packaging, and serving food in a timely manner.
Ensure prepared food meets operational, food safety, and brand standards.
Manage food flow, ordering, receiving, storing, and service to maintain product quality, proper portioning, and low waste.
Coach the restaurant team on operational standards and take corrective action as necessary.
Maintain a fun, fast-paced atmosphere for employees and guests.
Ensure the team greets guests with “Welcome to Moe’s!” and pursue 100% guest satisfaction in quality, service, and cleanliness.
Enforce sanitary food-handling practices and cleanliness and maintenance standards in exterior, kitchen, and dining areas.
Ensure compliance with food safety and brand standards.
Ensure security procedures protect guests, employees, and assets.
Promote guest and employee safety to reduce injuries and accidents.
Complete administrative paperwork in a timely manner.
Maintain professional punctuality, cleanliness, uniform, and appearance standards.
Demonstrate company values and represent Moe’s and Quality Fresca, LLC professionally.
Perform other tasks and duties as assigned by company leadership.