Shift Manager (Auntie Anne's / Cinnabon Palm Beach - West Palm Beach, FL)

FRESH DINING CONCEPTS LLC • West Palm Beach, FL

3d • $16 - $18 • Onsite

About The Position

Auntie Anne’s and Cinnabon are seeking a motivated, people-first Shift Manager to lead bakery and pretzel shop operations during a shift. The Shift Manager serves as the go-to leader when the General Manager or Assistant Manager is away, keeping operations running smoothly, the team energized, and guests satisfied. The role supports both brands’ products and standards and helps create joyful guest experiences through freshly baked pretzels, cinnamon rolls, and exceptional service.

Requirements

• Must be 18 years of age or older.
• Flexible availability, including evenings, weekends, and holidays.
• TB clearance, if applicable by location.
• 0–1 year of food service, bakery, or retail experience.
• Ability to stand, bend, lift, scoop, and remain active throughout the shift.
• Comfortable working in warm and cold environments, including ovens, prep areas, and walk-in coolers.
• Basic math and computer skills, including Microsoft Office and POS systems.
• Ability to taste-test products for quality assurance.
• Food handler certification, current or obtained within 30 days of hire.
• High school diploma or equivalent experience.
• Comfortable using smartphones, tablets, and POS technology.

Nice To Haves

• 3–6 months of first-line supervisory experience preferred.
• Cash handling and customer service experience are a plus.
• General knowledge of food service, bakery, or quick-service restaurant operations is a bonus.

Responsibilities

• Lead the team and serve as the go-to leader during the shift.
• Maintain standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.
• Confidently address team needs and guest concerns.
• Support operations for Auntie Anne’s and Cinnabon products and standards.
• Escalate issues to store leadership when appropriate.
• Assist with opening and closing procedures, cash handling, and inventory management.

Benefits

• Free on-duty shift meals.
• Employee discounts on Auntie Anne’s and Cinnabon products.
• Training and development opportunities to support career growth.
• Eligible benefits may include health insurance, life insurance, and a 401(k).
• Flexible scheduling with 20–40 hours per week.
• Key holder opportunities with opening and closing responsibilities.
• Free uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED