Shift Manager - 19TH NORTHERN

Super Star Car Wash•Phoenix, AZ

54d

About The Position

Super Star Car Wash is an industry-leading provider of car wash, detail, and lubrication services across Arizona, California, Texas, and Colorado. Shift Managers are operational leaders responsible for daily business execution and serve as Manager-on-Duty. They oversee onsite culture, team performance, safety, service execution, and the guest experience. The role offers hands-on leadership experience and a pathway to higher-level operational leadership, with managers rotating through focus areas to develop broad leadership, business, and operational skills. The position includes leading daily shift operations, coaching and developing team members, upholding safety and brand standards, and participating in rotational leadership focus areas covering people and staffing, sales and training, and operations and tunnel leadership. The role involves working outdoors in all weather conditions and requires prolonged standing and walking, manual tasks, equipment operation, and stamina throughout the shift.

Requirements

At least 18 years of age.
High school diploma or GED.
At least 1 year of supervisory or leadership experience.
Ability to lead teams, make decisions, and drive results.
High integrity and professionalism.
Strong communication and problem-solving skills.
Ability to motivate, coach, and hold others accountable.
Comfort working outdoors in all weather conditions.
Energy, adaptability, and a hands-on leadership style.

Nice To Haves

Retail, hospitality, or car wash experience.

Responsibilities

Lead daily shift execution, including staffing, business flow, safety, and service standards.
Serve as Manager-on-Duty and resolve guest and team issues with confidence and discretion.
Ensure smooth shift transitions through clear communication and follow-through.
Execute opening and closing procedures and maintain operational readiness.
Lead, coach, and hold team members accountable to operational standards.
Provide hands-on coaching and recognize team members.
Support training completion and promote engagement and accountability.
Model company values and enforce policies and procedures.
Identify safety risks proactively and address issues immediately.
Ensure consistent execution of brand and cleanliness standards.
Rotate through people and staffing responsibilities, including scheduling, onboarding support, attendance tracking, performance documentation, and training compliance.
Rotate through sales and training responsibilities, including team training, coaching sales behaviors, certification support, and identifying development gaps.
Rotate through operations and tunnel responsibilities, including site cleanliness, equipment readiness, preventive maintenance coordination, and lot organization.