Restaurant Shift Manager

Five Guys•Chattanooga, TN

21d

About The Position

Gellert Hospitality Group, a Five Guys franchisee, is seeking a Shift Manager to manage restaurant shifts and convey the Five Guys culture to Team Members and Guests. The role is for a creative, hands-on team player who works hard, enjoys the work, and is dedicated to upholding company standards and delivering a positive Guest experience. The Shift Manager leads restaurant operations during shifts, coaches and supports Team Members, and helps management oversee business practices and company initiatives. The position requires 1–2 years of experience. A high school diploma or equivalent is required; some college is preferred.

Requirements

1–2 years of experience.
High school diploma or equivalent.
Must be at least 18 years old.
Proficiency with a variety of technology systems, especially Microsoft Office (Word, Excel, and Outlook).
Ability to lead, motivate, and empower Team Members.
Ability to align Team Members with Five Guys culture while balancing hard work and enjoyment.
Ability to manage basic tasks and the restaurant's Team.
Takes initiative.
Excellent verbal and written communication skills.
Ability to recognize problems and solve them.
Ability to set goals and turn plans into action.
May occasionally need to lift, carry, push, or pull objects weighing up to 50 pounds; kneel, bend, or stoop; ascend or descend stairs; and reach and grasp objects.

Nice To Haves

Some college.

Responsibilities

Lead high-energy shifts and use company-provided tools to run high-performing shifts as a hands-on manager.
Monitor restaurant cleanliness and maintenance to ensure Five Guys standards are met.
Advocate for Guests by communicating their needs to Team Members and supporting Guest satisfaction during the shift.
Take responsibility for restaurant performance on and off scheduled shifts and ensure food orders are prepared to standards.
Coach and train Team Members on proper procedures during each shift.
Screen prospective Team Members for alignment with Five Guys job qualifications.
Motivate Team Members to maximize their potential and maintain Team Member and Guest safety throughout the shift.
Report risk-management issues to the General Manager and support adherence to the Five Guys uniform policy.
Support management on business matters, including labor costs, waste, sales, and cost of goods.
Monitor daily cash procedures, provide accurate inventory data, and report data to the General Manager.
Respond to Team Member and Guest situations with a sense of urgency.
Support programs and initiatives during shifts and help ensure marketing tools are properly implemented.
Report new-hire paperwork and employee separations in a timely manner.