Restaurant Shift Manager
About The Position
The Restaurant Shift Manager helps lead restaurant operations during scheduled shifts while delivering exceptional customer (fan) service. The role supports the management of specific areas, helps pace the crew and resolve workflow bottlenecks, and assists the General Manager and Assistant Managers with training and coaching team members. The Shift Manager helps ensure the restaurant is organized and staffed and maintains a positive, safe, clean, and inviting environment for fans and employees. The role also responds calmly to fan concerns and follows Dairy Queen service recovery standards.
Requirements
- At least 6 months of high-volume quick-service restaurant experience.
- High school diploma or equivalent.
- Ability to supervise specific areas of the business in a fast-paced environment.
- Strong knowledge and application of safe food-handling practices.
- Must be ServSafe certifiable.
- Highly organized and detail-oriented.
- Ability to work under pressure while maintaining a positive attitude.
- Comfortable standing for an entire shift and able to lift 50 pounds.
- Good manners, proper personal hygiene, and promptness.
Responsibilities
- Represent the Dairy Queen brand professionally and enthusiastically welcome fans.
- Strive to exceed fan expectations by providing timely, quality, fan-first service.
- Assist in managing specific areas of the restaurant during scheduled shifts.
- Pace the crew to high performance, understand the importance of speed of service, and resolve workflow bottlenecks.
- Assist the General Manager and Assistant Managers with training and coaching crew members.
- Help build a highly skilled and productive team.
- Ensure the restaurant is properly organized and staffed.
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
- Calmly address fan concerns and follow Dairy Queen service recovery standards.
- Maintain cooperative and harmonious working relationships with management and team members.
- Model performance standards for team members and work stations.
- Exhibit a genuine passion for excellence and perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
