Shift Manager

AES Restaurant Group•Lancaster, SC

About The Position

AES Restaurant Group, LLC, a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present and works with the General and Assistant Manager to achieve restaurant goals. The position focuses on restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The Shift Manager uses AES systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety and operations policies, and accounting controls. AES describes itself as goal-oriented and offers opportunities to develop skills.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully and treat others with respect.
Ability to coach and develop others.
Emotional resilience and patience.
Leadership ability.
Ability to work in a fast-paced environment and think on your feet.
Integrity and commitment to high standards of customer satisfaction.
Skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant across shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety and operations policies, and accounting controls.