3rd Shift Manager

Chileda Institute•La Crosse, WI

5d•Onsite

About The Position

Chileda's mission is to improve the quality of life for individuals with cognitive and behavior challenges. Its goal is to help students increase appropriate social behaviors and develop independent living skills through an enriched learning environment and individualized behavior programming. The population includes children and young adults with special needs, including Autism, Attachment Challenges, related developmental delays, and intensive behavioral needs. The Shift Manager is responsible for the overall safety and coordination of the agency's program during the assigned shift. The role works collaboratively with other departments, managers, and leads to ensure adequate staffing and support for successful shift operations. The position involves supervising staff and residents across campus, coordinating residential and educational programming coverage, responding to crises and emergencies, and ensuring required documentation and communication are completed. Shift Managers work across campus. Office work is completed at a desk using a computer. Depending on the shift and school schedule, work may take place in residential homes or classrooms, and time may be spent outdoors with students in the courtyard. The role includes frequent physical interaction with students while supporting self-care, behavioral interventions, and educational and recreational programs, including implementation of Nonviolent Physical Crisis Intervention (CPI).

Requirements

Bachelor's degree in a human services field, or at least 3 years of supervisory experience working with people with developmental disabilities in licensed care.
Strong verbal and written communication abilities.
At least intermediate computer skills and familiarity with other software.
Demonstrated leadership ability and a positive can-do attitude.
Ability to handle crisis situations safely and effectively.
Experience working with individuals with developmental disabilities.
Ability to perform frequent physical interactions with students in self-care, behavioral interventions, and educational and recreational programs.
Ability to implement all aspects of Nonviolent Physical Crisis Intervention (CPI), including blocking, grab releases, physical transport, and physical restraint.
Ability to talk and hear to communicate and exchange information with coworkers.
Ability to perform essential functions without direct risk of harm to oneself or others.

Responsibilities

Work collaboratively with departments and teams to promote respect, learning, safety, collaboration, and compassion during daily shift operations.
Know and follow agency procedures, including attendance, incident reporting, emergency intervention, crisis response, and serious incident reporting procedures.
Remain current on emergency preparedness and disaster planning, and direct staff and residents during emergencies.
Coordinate with other Shift Managers to plan appropriate supervision coverage.
Coordinate with program staff to ensure coverage for residential programming, educational programming, and community outings.
Develop and maintain daily staff assignments and transition schedules; assign staff to areas where they are trained and competent.
Create campus schedules in advance and keep the employee's Outlook schedule updated.
Work with other Shift Managers and the Scheduling Coordinator to contact staff when absences cause staffing shortages.
Review time management software daily, document attendance concerns, and follow up with staff as required by attendance procedures.
Provide active campus supervision by completing frequent laps at designated times.
Monitor employee implementation of resident care and treatment, provide feedback as needed, and ensure compliance with Chileda policies and procedures.
Respond to help calls and support staff during crises.
Direct employees to seek medical attention for workplace injuries, follow up regarding light-duty work, and ensure Employee Accident Reports are completed and submitted in Client Management Software.
Work with on-duty Health & Wellness Care Staff to report relevant emergencies to agency administrators, parents or guardians, licensing agents, and social workers.
Immediately communicate serious incidents, allegations of abuse or neglect, and grievances to appropriate staff.
Work with Client's Rights Specialists on investigations, documentation, and reporting regarding student grievances and resident-rights concerns.
Communicate incidents, serious incidents, allegations of abuse or neglect, staff incidents, and emergency interventions to the next Shift Manager.
Communicate potential Serious Incident Reports, 24 Hour Checks, and student interventions to the next Health and Wellness staff.
Complete a shift exit report, including student census, serious incidents, and emergency interventions.
Report broken or damaged items to the relevant directors and managers.
Ensure documentation is completed for incidents, serious incidents, and emergency interventions during the assigned shift.
Update Direct Support Professional schedules in iSolved as needed to reflect staff switches and make-up hours or shifts.
Work with Shift Managers, House Managers, and the Staff Development Manager to support orientation, mentorship, and retraining.
Act as shift liaison with parents when Case Managers, the receptionist, and education administration are unavailable.
Attend and participate in team meetings as directed by the supervisor.
Ensure the supervisor's cell phone is working and turned on throughout the shift.
Assist staff with Client Management Software login issues.
Collaborate with managers and teachers to facilitate staff breaks.
Fill the role of a DSP as needed.
Perform other duties as assigned by the supervisor.