3rd Shift Manager

Chileda Institute Inc.•La Crosse, WI

1d•Onsite

About The Position

The Shift Manager is responsible for the overall safety and coordination of Chileda’s program during the assigned shift. The role works collaboratively with other departments, managers, and leads to ensure adequate staffing and support for successful shift operations. Chileda serves children and young adults with special needs, including Autism, attachment challenges, developmental delays, and intensive behavioral needs, and aims to improve their quality of life through individualized behavior programming and an enriched learning environment.

Requirements

Bachelor's degree in a human services field, or at least 3 years of supervisory experience working with people with developmental disabilities in licensed care.
Strong verbal and written communication abilities.
At least intermediate computer and software skills.
Demonstrated leadership ability and a positive can-do attitude.
Ability to handle crisis situations safely and effectively.
Experience working with individuals with developmental disabilities.
Ability to meet the position's physical demands, including frequent physical interaction with students and implementation of Nonviolent Physical Crisis Intervention (CPI), including blocking, grab releases, physical transport, and physical restraint.
Ability to talk and hear to communicate and exchange information with coworkers.
Ability to perform essential functions without direct risk of harm to oneself or others.

Responsibilities

Collaborate with departments and teams to promote respect, learning, safety, collaboration, and compassion during shift operations.
Know and follow agency procedures, including attendance, incident reporting, emergency intervention, crisis response, and serious incident reporting procedures.
Stay current on emergency preparedness and disaster planning and direct staff and residents during emergencies.
Coordinate with other Shift Managers to plan appropriate supervision coverage.
Coordinate with program staff to ensure coverage for residential and educational programming and community outings.
Develop staff assignments and transition schedules, assigning staff to areas where they are trained and competent.
Prepare campus schedules for upcoming shifts and keep the personal schedule updated in Outlook.
Work with other Shift Managers and the Scheduling Coordinator to contact staff when absences create staffing shortages.
Review time-management software daily and document attendance concerns, including training attendance and missed punches; follow up as required by attendance procedures.
Supervise campus activity by completing frequent scheduled rounds and monitor staff implementation of resident care and treatment, providing feedback as needed.
Ensure supervised employees follow Chileda policies and procedures.
Respond to help calls and support staff during crises.
Direct employees to seek medical attention for workplace injuries and follow up regarding possible light-duty work.
Review and sign Employee Accident Reports and ensure they are complete and submitted in Client Management Software.
Coordinate with on-duty Health & Wellness Care Staff to report relevant emergencies to administrators, parents or guardians, licensing agents, and social workers.
Immediately communicate serious incidents, including allegations of abuse or neglect and grievances, to appropriate staff.
Work with Client's Rights Specialists to investigate and document student grievances and resident-rights concerns and report them to appropriate parties.
Communicate shift information about incidents, serious incidents, allegations of abuse or neglect, staff incidents, and emergency interventions to the next Shift Manager.
Communicate potential Serious Incident Reports, 24 Hour Checks, and student interventions to the next Health and Wellness staff.
Complete an end-of-shift report covering student census, serious incidents, and emergency interventions.
Report broken or damaged items to the appropriate department directors and managers.
Ensure documentation is completed for incidents, serious incidents, and emergency interventions during the shift.
Update Direct Support Professional schedules in iSolved as needed for staff switches and make-up hours or shifts.
Support orientation, mentorship, and retraining with other Shift Managers, House Managers, and the Staff Development Manager.
Act as shift liaison with parents when Case Managers, the receptionist, and education administration are unavailable.
Attend and participate in team meetings as directed by the supervisor.
Ensure the supervisor's cell phone is working and turned on during the shift.
Assist staff with Client Management Software login issues.
Collaborate with managers and teachers to facilitate staff breaks.
Fill in as a Direct Support Professional when needed.
Perform other duties assigned by the supervisor.